IT Specialist

Serves as a senior IT Specialist providing specialized support of a wide range of technical and professional information Technology (IT) function supporting the J6 mission of enterprise desktop and end-user computing devices
Provide multi-media support services and end user hardware support services to multiple DLA organizations with the CONUS Area of Responsibility
Coordinate incident reporting and resolution with the subject-matter experts in other departments as well as other Help Desks and vendor technical support
Configure, deploy, test, and repair hardware for end-users including CPU's, monitors, laptops, printers, scanners, and other peripheral devices
Perform root cause analysis of Trouble tickets and make recommendations for resolution on a local and Enterprise level
Perform Contracting Officer's Technical Representative duties in support of Service Desk Management to include analyzing, developing, scheduling, and coordinating IT projects and resources
Monitor and evaluate contractors' adherence to cost, schedule, and performance