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Technical Support Specialist
2 months ago
Join Our Team as an Aftermarket Technical Support Specialist
Pay: $30-$35/hr. - 1st Shift: Mon-Fri (flexible hours)
Travel: 60-80% across the US, Mexico, and Canada
Are you a hands-on problem-solver who thrives on helping others? Do you have a knack for troubleshooting mechanical equipment and providing top-notch customer service? If so, this role might be perfect for you
-As an Aftermarket Technical Support Specialist, you’ll be the go-to expert for both in-house and on-site technical support, delivering advanced solutions to internal and external customers. Your key responsibilities will include:
-Expert Troubleshooting: Diagnose and repair equipment issues with precision, ensuring safe and efficient operation.
On-Site Consultations: Travel to client locations across North America, performing machine analyses and making spare parts recommendations.
-Customer Experience: Provide a friendly, informative, and professional experience while servicing customer equipment.
Documentation: Maintain detailed records of all service work to ensure seamless follow-up and continuous improvement.
Continuous Improvement: Drive ongoing improvements based on audits, customer feedback, and employee insights.
-First-Level Support: Offer prompt advice and technical solutions to resolve customer challenges.
-Field Assignments: Execute complex technical and electrical fieldwork, including installation, modification, and repair of equipment.
-Troubleshooting: Apply basic troubleshooting techniques to identify and resolve smaller mechanical issues on the spot.
If you’re ready to take on a dynamic, travel-heavy role and apply your technical expertise to real-world challenges, we want to hear from you Apply today to schedule your interview
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Key Qualifications:
-Ability to travel 60-80% of the time for hands-on machine analysis and support
-Experience in small engines, automotive, or agricultural maintenance
-In-depth knowledge of mechanical maintenance processes, tools, and equipment
-Preferred: Associate’s Degree in a related field plus 4+ years of hands-on experience.
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
