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IT Support Specialist

1 month ago

Battle Creek, Michigan, United States Mohawk Industries Inc Full time
Job Title: SR IT Support Specialist

At Mohawk Industries, we're committed to delivering exceptional customer experiences and driving innovation in the flooring industry. As a key member of our IT team, you'll play a vital role in providing advanced technical support and troubleshooting hardware and software issues.

Job Summary:

The Sr IT Support Specialist is a high-performing contributor who will provide technical support to end-users, troubleshoot hardware and software issues, and assist in the maintenance of IT systems. This role requires a strong technical knowledge of advanced PC diagnostics and a familiarity with the Microsoft Windows platform and Microsoft Office applications.

Key Responsibilities:
  • Provide PC/Mac support for local & remote locations, including hardware and software.
  • Properly diagnose and resolve software and hardware configuration problems at the workstation level.
  • Support mobile application issues, including mobile devices, video conferencing systems, digital signage, Kiosk, and audio equalization.
  • Maintain inventory, including pulling orders, staging, loading, delivering, and installing.
  • Troubleshoot problems using desktop remote control products.
  • Use the IT Service Management solution to track, update, and close tickets.
  • Dispatch 3rd party vendor service technicians when appropriate.
  • Maintain and test latest hardware, software revisions, and/or patches.
  • Support special projects involving travel when needed.
  • Work closely with IT Management, Support Center personnel, and other technical and applications staff.
Requirements:
  • Bachelor's degree in a related field preferred.
  • 4-6 years' relevant experience OR equivalent combination of education and experience.
  • Minimum of 2-4 years of experience in a similar role, providing technical support and troubleshooting complex systems.
  • Strong technical knowledge of advanced PC diagnostics and familiarity with the Microsoft Windows platform and Microsoft Office applications.
  • Industry standard certifications (A+, ITIL v3 Foundations, HDI Analyst, Network+, MCP, CCNA, CCNP, etc.) preferred.
Competencies:
  • Applies conceptual knowledge of theories, practices, and procedures within a discipline.
  • Excellent communication, problem-solving, and organizational skills.
  • Able to multitask, prioritize, and manage time effectively.
  • High level of integrity and discretion in handling sensitive and confidential data.
  • Proficient using Microsoft Office Suite products.
  • Understanding of control systems, video conferencing equipment, digital signage, Kiosks, and audio equalization preferred.
About Mohawk Industries:

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements.

We're committed to an inclusive workplace and a proud Drugs Don't Work participant. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran.