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Operational Specialist
2 months ago
Job Posting : Operations Specialist
Preferred Title: Operations Specialist (6-Month Contract)
Company: Zenex Partners, Esteem Travel Client
Pay rate : $50 /hr
Contract Duration : 6 Months
Location: Seattle, WA, USA
Overview: Zenex Partners, Esteem Travel Client, is seeking an Operations Specialist to join our dynamic Growth and Operations team at our Seattle headquarters. This role is pivotal in supporting our Strategic Partnership & Affiliates organization, focusing on operational excellence and customer satisfaction across online partnerships.
Key Responsibilities:
- Manage a backlog of incoming operations tasks, prioritize effectively, and ensure timely completion.
- Ensure delivery of essential operational items for online partnerships (e.g., coupons, partner onboarding, transaction queries).
- Investigate root causes of technical outages, escalate to engineering teams, and communicate updates and results to stakeholders.
- Collaborate with business operations and account management teams to implement global operational processes.
- Provide training and support to ensure team readiness and effectiveness.
- Manage all aspects of partner onboarding, campaign setup, and launch.
- Participate in projects aimed at enhancing operational performance and customer satisfaction.
- Adapt to evolving business and partnership needs.
- Develop and maintain strong relationships with partners, stakeholders, and internal teams.
Required Skills and Qualifications:
- 3-6 years of operational experience in a technology company with a proven track record of delivering high-quality results.
- Advanced proficiency in Excel for data analysis and reporting.
- Experience in operational excellence, partner service/support, or training.
- Strong problem-solving, prioritization, and stakeholder management skills.
- Quality-focused mindset with a commitment to delivering outstanding work.
- Ability to apply technical knowledge and logic to troubleshoot issues effectively.