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Senior Technical Support Specialist
1 month ago
Position: Field Engineer / ITS SR Technical Support Specialist
Permanent / Full Time
Location: Miami, FL
Local Travel Required for position
Ideal Skills & Experience
- 2+ years of Field Engineer or Field Service Engineer experience or as a Tier 3 Help Desk/Service Desk Specialist
- 2+ years of Windows Hardware Support experience
- 2+ years of basic desktop support (windows)
- 2+ years of switch and router experience
- 2+ years of Cisco experience
Nice to Have Skills & Experience
- ITIL Certification -Service now ticketing system Experience -
- Experience working across numerous locations
- Automotive/Dealership experience
Job Description
One of the largest Automotive retailers in the world is looking for Field Engineers to support their 330 dealerships across North America. The field engineers will start their day by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems (10-20 dealerships). You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the day’s IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well