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Technical Support Specialist

2 months ago

Reston Virginia, United States Astor & Sanders Full time
Position: Technical Support Specialist (Level 2)


Astor & Sanders Corporation (Astor) is a recognized leader in IT solutions, seeking a dedicated Technical Support Specialist (Level 2).

This is a full-time position that requires onsite presence.

Key Responsibilities

- Provide comprehensive hardware and software assistance for Windows-based desktops and laptops.

- Configure, test, and install printers, scanners, and network multifunction devices.

- Utilize computer imaging to set up and configure laptops and PCs.

- Ensure that the latest approved BIOS updates and patches are implemented on all devices.

- Assist users with file sharing and permission-related issues.

- Track, log, and report each service request efficiently.

- Perform additional tasks as assigned.

Qualifications

- Minimum of 3 years of experience in Windows support.

- Preferred: 6 months of experience with a vocational technical school certificate (e.g., CompTIA A+, Apple support).

- Strong problem-solving abilities.

- Proficient knowledge of Windows operating systems.

- Familiarity with Microsoft Office Suite.

- Excellent documentation, collaboration, and communication skills, both written and verbal.

Benefits

Astor & Sanders Corporation offers a dynamic and rewarding environment that promotes individual growth and recognizes performance. As an Equal Opportunity Employer, we provide competitive benefits, including:

- Medical and dental insurance

- 401k plan with employer contributions

- Paid vacation and sick leave

- Metro-check program

- Tuition reimbursement