Technical Support Specialist I
2 weeks ago
Position Overview:
The Technical Support Specialist I plays a crucial role in providing assistance to users at the Red River Service Desk. This role is designed for individuals who are passionate about technology and customer service.
Key Responsibilities:
As a Technical Support Specialist I, your primary duties will include:
- Managing a personal queue of support tickets and ensuring timely resolution to meet performance targets.
- Responding to inbound client calls and assisting users in troubleshooting their technical issues.
- Applying ITIL best practices to enhance service delivery.
- Maintaining high-level knowledge of desktop operating systems, including both Windows and Mac environments.
- Troubleshooting hardware and software issues effectively.
- Providing support for Remote Desktop Services and VPN configurations.
- Administering Office 365 services, including Exchange, OneDrive, SharePoint, and Teams.
- Handling basic email administration tasks, such as user account configurations and password resets.
- Performing basic virtualization tasks, including managing virtual machines.
- Understanding and managing Active Directory services, Group Policy, DNS, and DHCP.
- Documenting processes and maintaining standards as technology evolves.
- Engaging in other business-related tasks as assigned.
Qualifications:
To be considered for this position, candidates should possess:
- A minimum of 1 year of experience in IT support and administration.
- Experience with Windows administration and Active Directory management.
- Active SECRET clearance or the ability to obtain one.
Preferred Qualifications:
While not mandatory, the following qualifications are desirable:
- A Bachelor's degree in a relevant field.
- Certifications such as CompTIA A+, Network+, or Microsoft MCSA.
- Knowledge of Microsoft 365 fundamentals.
Skills and Abilities:
The ideal candidate will demonstrate:
- Strong communication and consulting skills.
- Confidence in client interactions.
- Ability to collaborate effectively with team members.
- Self-motivation and excellent time management skills.
Work Environment:
This position is primarily office-based, requiring the ability to communicate effectively with colleagues throughout the day. Candidates should be prepared for a role that involves prolonged periods of sitting and managing multiple tasks efficiently.
Equal Opportunity Employer:
Red River is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and walks of life.
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