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Technical Support Specialist

2 months ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical consultation, system design, and system solutions to our sales team.

Key Responsibilities

  • Provide technical consultation and system design for all sales projects.
  • Support pre-sales activities, including site surveys, client meetings, technical presentations, and system demos.
  • Ensure accurate system configuration and quotes for our region.
  • Provide technical training for our sales and technical teams.
  • Offer after-sales technical support to our project managers and engineers.
  • Provide technical support for our projects, ensuring quality and efficiency.
  • Prepare customer training materials and deliver professional customer training.
  • Attend internal training and improve skills.

Requirements

  • Minimum 3 years of experience in security, electronics, or small electronic project implementation and commissioning, preferably in a multinational environment.
  • Basic IT knowledge in security hardware, network, and database.
  • Familiarity with security access control systems, CCTV, and alarm systems is an advantage.
  • Candidates with technical presales backgrounds will be preferred.