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Technical Support Specialist

2 months ago

Virginia Beach, Virginia, United States Dao Emerging Technologies Full time
Position Overview

Dao Emerging Technologies is looking for dedicated personnel to provide route accounting support in our dynamic environment. The successful candidate will be responsible for a variety of tasks aimed at enhancing our support operations.

  • Generate diverse statistical reports for both customer and internal utilization.
  • Ensure precise data entry into our route accounting systems.
  • Examine data feeds for effective troubleshooting and comprehensive reporting.
  • Assist users of varying skill levels via phone and email regarding our route accounting software and mobile devices.
  • Prepare equipment for deployment by unboxing, provisioning, and testing new devices.
  • Participate in an on-call rotation for after-hours support.

Preferred Qualifications:

  • Experience in inventory management or sales accounting within movement-driven sectors such as retail, logistics, warehousing, or distribution.
  • Familiarity with time and ticket tracking software for documenting support incidents.
  • Basic knowledge of troubleshooting mobile devices.

Essential Requirements:

  • High School Diploma or equivalent (Mandatory)
  • Proficiency in Spanish (Preferred)
  • Exceptional customer service abilities
  • Strong work ethic and personal integrity
  • Professional communication skills, both verbal and written
  • Proficient in Microsoft Office Suite - Outlook, Word, Excel, PowerPoint (Mandatory)
  • Professional demeanor and attire
  • Minimum of two years of customer service experience (Mandatory)
  • Prior experience in providing technical support via phone
  • Experience with iOS and Android operating systems (Mandatory)

Work Schedule:

  • 8-hour shifts
  • Monday through Friday
  • Participation in on-call rotation

Compensation will be determined based on experience and qualifications. Benefits include paid time off, paid holidays, maternity/paternity leave, medical and dental insurance with employer-funded HSA, and an IRA with company matching.

Job Type: Full-time