Technical Support Specialist

1 month ago


Virginia Beach, Virginia, United States InMotion Hosting Full time

Technical Support Specialist

About the Company:

We are a leading web hosting company focused on providing exceptional customer service and technical support. Our team is dedicated to helping customers succeed and grow professionally.

Location: Remote

Position Overview:

We are seeking a full-time Technical Support Specialist to assist our customers with technical issues related to web hosting services.

  • Resolve technical problems through calls, chats, and tickets
  • Collaborate with team members to share knowledge
  • Guide customers in setting up email, cPanel, and FTP clients
  • Enhance technical skills with internal tools and training
  • Focus on customer support without sales pressure
  • Engage in genuine conversations with customers

Qualifications:

  • Fluent in English with excellent communication skills
  • Desire to learn and advance in technical roles
  • Friendly attitude and willingness to help others
  • Knowledge of Linux and cPanel preferred
  • Strong problem-solving abilities
  • Prior experience in helpdesk or call center environment a plus
  • Ability to explain technical solutions in simple terms

Benefits:

  • Profit-sharing opportunities
  • Comprehensive healthcare and retirement plans
  • Paid time off and holidays
  • Free VPS hosting
  • Support for volunteering and professional development
  • Corporate discounts and recognition programs
  • Wellness initiatives for employees

To apply, submit your application and cover letter in English. The hourly pay rate for this role starts at $18 with performance bonuses.



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