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Technical Support Specialist
1 month ago
Technical Support Specialist
About the Company:
We are a leading web hosting company focused on providing exceptional customer service and technical support. Our team is dedicated to helping customers succeed and grow professionally.
Location: Remote
Position Overview:
We are seeking a full-time Technical Support Specialist to assist our customers with technical issues related to web hosting services.
- Resolve technical problems through calls, chats, and tickets
- Collaborate with team members to share knowledge
- Guide customers in setting up email, cPanel, and FTP clients
- Enhance technical skills with internal tools and training
- Focus on customer support without sales pressure
- Engage in genuine conversations with customers
Qualifications:
- Fluent in English with excellent communication skills
- Desire to learn and advance in technical roles
- Friendly attitude and willingness to help others
- Knowledge of Linux and cPanel preferred
- Strong problem-solving abilities
- Prior experience in helpdesk or call center environment a plus
- Ability to explain technical solutions in simple terms
Benefits:
- Profit-sharing opportunities
- Comprehensive healthcare and retirement plans
- Paid time off and holidays
- Free VPS hosting
- Support for volunteering and professional development
- Corporate discounts and recognition programs
- Wellness initiatives for employees
To apply, submit your application and cover letter in English. The hourly pay rate for this role starts at $18 with performance bonuses.
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