Ecommerce Account Manager

3 weeks ago

White, United States Surya Full time

Company Description


Surya is a leading home décor company known for its innovative designs and high-quality home accessories. We offer a wide range of products including area rugs, pillows, throws, lighting, accent furniture, and art that are sold through global retailers, distributors, interior designers, and decorators. Our company culture is fast-paced, creative, and collaborative with each employee taking personal ownership in the company. We have been named for seven consecutive years to Inc. Magazine's Inc. 500/5000 list of America's fastest-growing privately held companies.


Job Description:

 As an Ecommerce Account Manager, you will be responsible for managing multiple facets of our ecommerce business, including customer relationships, product content, supply chain operations, pricing strategy, marketing, and merchandising. You will partner closely with key customers to drive growth. Self-motivation, good judgment, ability to influence, analytical talent, and exceptional communication are essential to succeed in this role.


Job Responsibilities:

  • Partner with large ecommerce accounts like Amazon, Wayfair, Walmart, and more to build strategic relationships that maximize Surya’s shelf space and profitability.
  • Merchandise Surya’s extensive product catalog effectively, focusing on top volume drivers, new product introductions, and ensuring our product content is best in class
  • Oversee the partnership of your account(s) as a key contact and solution provider while proactively identifying any issues and developing solutions.
  • Manage content, pricing, and promotional strategy for your account(s) while working across multiple teams to ensure quality, timeliness, and effectiveness.
  • Conduct regular sales and activity analysis to determine performance of customer portfolio and identify areas of improvement to meet/exceed targets.
  • Conduct competitive analysis to evaluate market trends and identify new opportunities to continually acquire market share.
  • Work collaboratively with internal/external teams across multiple business functions to create and/or improve existing processes.
  • Demonstrate strong time management and decision-making skills with an ability to prioritize high impact initiatives.


Job Requirements:

  • Bachelor’s Degree is required.
  • Must work full-time at our headquarters in White, GA. (This is not a remote position.)
  • A background in account management, sales, product management, project management, and/or marketing
  • Strong organizational skills including time management, working under pressure, setting/achieving goals, delegation, and attention to detail.
  • Articulate and persuasive communication skills, both written and verbal.
  • Strong analytical ability and experience manipulating data in Microsoft Excel.
  • Ability to seamlessly work across functional and organizational boundaries, and reputation for influencing others and earning trust across levels and organizations.
  • Proven negotiating skills, influencing abilities, and relationship management experience.


Preferred Qualifications:

  • At least 1-2 years of working in ecom/.com sales, account management, or buying experience.
  • Prior knowledge working with customer web-based portals (Amazon Vendor Central, Walmart Retail Link, Home Depot Supper Hub, etc.)
  • Technical aptitude and agility to learn web-based tools.
  • Proficient in SQL and Microsoft Office Suite.
  • Strong analytical skills.
  • The ability to thrive in a fast-paced environment is key while also adhering to deadlines.
  • Flexibility to travel 2-4 times a year to visit customers and/or attend markets.

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