Desktop Support Specialist
4 days ago
Job Summary
We are seeking a skilled Desktop Support Specialist to join our team at MyCareersFuture. As a Desktop Support Specialist, you will be responsible for providing day-to-day technical support to our clients, troubleshooting and resolving hardware, software, and application issues.
Key Responsibilities
- Provide first- and second-level technical support to clients via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and application issues in a timely and efficient manner.
- Collaborate with internal teams to ensure seamless support and resolution of client issues.
- Install, upgrade, and troubleshoot Windows operating systems, Microsoft Office, and other authorized desktop applications.
- Perform routine maintenance tasks on computers, laptops, and printers.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Stay up-to-date with the latest technology trends and advancements in the field.
Requirements
- Bachelor's degree in Computer Science or related field.
- CompTIA A+ or equivalent certification.
- 1-2 years of experience in Windows desktop support.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent communication and customer service skills.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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