Current jobs related to Director of Restaurant Operations - New York - Crew
-
Restaurant Operations Manager
3 days ago
New York, New York, United States Leading Restaurant Group Full timeRestaurant Operations ManagerWe are seeking a highly experienced and skilled Restaurant Operations Manager to join our team at Leading Restaurant Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurants, ensuring exceptional customer service, and driving business growth.About the...
-
Restaurant Operations Manager
21 hours ago
New York, New York, United States High-Profile Restaurant Full timeJob DescriptionRestaurant Operations ManagerWe are seeking an experienced Restaurant Operations Manager to lead our high-profile restaurant concept. As a key member of our management team, you will be responsible for overseeing all aspects of the business, including sales, costs, employee retention, guest service and satisfaction, food & beverage quality,...
-
Director, Restaurant Operations Services
6 days ago
New York, United States Boqueria Full timeJob DescriptionJob DescriptionDo you thrive on making complex systems work better and more efficiently? Are you a strategic & analytical thinker with a passion for transforming restaurant operations into seamless, high-performing environments? If you love the restaurant and hospitality industry and have the expertise to drive innovation and excellence,...
-
Terminal Director Restaurant Operations
1 month ago
New York, United States Vaco Full timeTerminal Director Airport Restaurant Operations* Proven leadership experience in the hospitality or restaurant industry* Experience with inventory distribution and familiarity with POS* Schedule interviews and hire team members; conduct training sessions in line with company policies and procedures* Manage and mentor a diverse team, fostering a positive and...
-
Terminal Director Restaurant Operations
1 month ago
New York, United States Vaco Full timeTerminal Director Airport Restaurant Operations MUST HAVE AIRPORT EXPERIENCE* Proven leadership experience in the hospitality or restaurant industry* Experience with inventory distribution and familiarity with POS* Schedule interviews and hire team members; conduct training sessions in line with company policies and procedures* Manage and mentor a diverse...
-
Restaurant Operations Manager
24 hours ago
New York, New York, United States Restaurant All Stars Full timeJob DescriptionRestaurant All Stars is seeking a highly motivated and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our high-volume coffee-centric restaurant.Key Responsibilities:Manage and supervise a team of restaurant staff to ensure excellent customer service and...
-
Restaurant Operations Manager
4 days ago
New York, New York, United States Michelin Star Japanese Restaurant Full timePosition: Restaurant Operations ManagerA prestigious Michelin Star Japanese dining establishment is seeking a skilled Restaurant Operations Manager to join their esteemed team. The successful candidate will play a crucial role in managing the daily functions of the Front of House (FOH) while also overseeing various administrative responsibilities within the...
-
Restaurant Operations Director
5 days ago
New York, New York, United States Boqueria Full timeJob DescriptionAre you a strategic and analytical leader with a passion for transforming restaurant operations into seamless, high-performing environments? Do you thrive on making complex systems work better and more efficiently? If you love the restaurant and hospitality industry and have the expertise to drive innovation and excellence, Boqueria...
-
Restaurant Operations Director
4 days ago
New York, New York, United States Boqueria Full timeJob DescriptionAre you a strategic and analytical leader with a passion for transforming restaurant operations into seamless, high-performing environments? Do you thrive on making complex systems work better and more efficiently? If you love the restaurant and hospitality industry and have the expertise to drive innovation and excellence, Boqueria...
-
Restaurant Operations Director
23 hours ago
New York, New York, United States STK Steakhouse Full timeJob Description**About STK Steakhouse**STK Steakhouse is a leading global restaurant chain known for its high-end dining experience. We take pride in delivering exceptional service to our guests and creating a vibrant atmosphere in our restaurants.**Job Summary**We are seeking an experienced Executive Restaurant Manager to join our team. As a key member of...
-
Restaurant Operations Director
15 hours ago
New York, New York, United States JF Restaurants Full timeJob Summary:We are seeking a highly skilled and experienced Executive Restaurant Manager to join our team at JF Restaurants. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest experiences, and driving business growth.Key Responsibilities:Develop and implement...
-
Director of Operations
2 months ago
New York, United States Andreoni Recruiting Consultants Full timeWe are looking for a talented Director of Operations for a fantastic restaurant group in Manhattan!Position will provide managerial support and supervision of multiple locations, ensuring that quality and service levels are met as established by company standards. Is responsible for the overall direction, coordination, and evaluation of these restaurants;...
-
Director of Operations
2 months ago
New York, United States Andreoni Recruiting Consultants Full time $130,000 - $160,000We are looking for a talented Director of Operations for a fantastic restaurant group in Manhattan!Position will provide managerial support and supervision of multiple locations, ensuring that quality and service levels are met as established by company standards. Is responsible for the overall direction, coordination, and evaluation of these restaurants;...
-
Restaurant Operations Director
22 hours ago
New York, New York, United States Hospitality Jobs Hotspot Full timeAbout the RoleThe Restaurant Manager is a key position at Hospitality Jobs Hotspot, responsible for overseeing all aspects of our business. This includes ensuring a high-quality customer experience and managing employee performance.Key ResponsibilitiesRecruitment and staffing: Attract, select, and retain top talent to drive business success.Operational...
-
Restaurant Operations Manager
1 week ago
New York, New York, United States Private Listing Full timePosition OverviewWe are seeking a highly skilled and experienced General Manager to oversee the daily operations of our restaurant. The ideal candidate will possess a minimum of 3 years of management experience in a high-caliber dining environment, preferably with Michelin or James Beard recognition.Key Responsibilities:Manage all facets of restaurant...
-
Restaurant Operations Manager
4 days ago
New York, New York, United States Private Listing Full timePosition OverviewWe are in search of a proficient General Manager with a minimum of 3 years of experience in the hospitality industry. Candidates with Michelin or James Beard award-winning experience are highly preferred.Key Responsibilities:The General Manager will oversee all facets of daily operations within the restaurant. This includes:Training and...
-
Restaurant Operations Director
5 days ago
New York, New York, United States NARO Full timeAbout NARO:NARO, established by Chef Junghyun 'JP' Park and CEO Ellia Park, is a distinguished dining establishment that has rapidly gained acclaim for its dedication to Korean culinary traditions. The restaurant is known for its exquisite multi-course tasting menus and à la carte selections, emphasizing seasonal ingredients and refined flavors.Position...
-
Director of Operations
4 weeks ago
New York, United States Anani Group Full timeJob DescriptionJob DescriptionDO NOT APPLY IF YOU DON’T HAVE A MINIMUM OF 5 YEARS EXPERIENCE MANAGING 15+ UNITS. DO NOT APPLY IF YOU DON’T HAVE A MINIMUM OF 5 YEARS EXPERIENCE MANAGING 15+ UNITS. DO NOT APPLY IF YOU DON’T HAVE A MINIMUM OF 5 YEARS EXPERIENCE MANAGING 15+ UNITS. Job Title: Director of Operations – Multi-Unit Restaurant...
-
Restaurant Operations Director
4 days ago
New York, New York, United States NARO Full timeAbout NARO:NARO, co-founded by Chef Junghyun 'JP' Park and CEO Ellia Park, is a distinguished establishment that has rapidly gained acclaim for its dedication to authentic Korean cuisine. The restaurant, situated in a prominent location, has received recognition for its exceptional culinary offerings, which emphasize the rich traditions of 'Hansik' and the...
-
Restaurant Operations Director
5 days ago
New York, New York, United States NARO Full timeAbout NARO:NARO, a culinary gem established by co-founders Chef Junghyun 'JP' Park and CEO Ellia Park, is a distinguished restaurant that showcases the rich heritage of Korean cuisine. With a focus on multi-course tasting menus and à la carte selections, NARO emphasizes delicate, vegetable-forward flavors and traditional cooking techniques.Position...
![Crew](https://media.trabajo.org/img/noimg.jpg)
Director of Restaurant Operations
1 month ago
Summary
The Director of Operations (DOO) at Grand Banks is a pivotal leader accepting full accountability for the success of the restaurant and its team, and demonstrating exceptional management skills. This role involves taking complete ownership of the daily, weekly, and ongoing operations at Grand Banks with a focus on achieving organizational objectives and enhancing overall performance. The DOO is crucial in guiding the management team to achieve the highest standards of guest satisfaction.
Key Responsibilities include upholding advanced service protocols to exceed guest expectations, certifying the proper and complete training of both management and staff, enforcing company standards and policies, supervising administrative functions, and ensuring compliance with health codes and safety regulations.
This is a hands-on role that requires an active presence and participation in daily operations, including evenings and weekends, to assess management and staff performance, identify areas for improvement, and provide comprehensive oversight of the development of the team.
A key aspect of this position is serving as the lead representative of the venue and acting as a liaison between Crew and our landlords, partners, and stakeholders. Building and maintaining professional relationships is paramount. A polished and professional appearance, along with the ability to communicate effectively at an executive level, is essential.
This position will oversee the entire venue management team, both front of house and back of house, and will report to the company-wide Executive Director of Operations.
Essential Duties and Responsibilities:
Financial Responsibilities:
- Manage Revenue: Analyze performance, sales data, and identify opportunities for increased sales.
- Meet Financial Goals: Implement strategies to ensure year over year sales growth, increased per person average and targeted margins.
- Labor Cost Control: Forecast future financial performance based on historical data and confirm managers are scheduling staff efficiently based on business needs.
- Inventory and Cost of Goods: Oversee inventory levels to ensure adequate supply without overstocking, conduct regular audits, and adjust orders as needed. Review and approve weekly beverage inventory counts and weekly orders.
- Invoicing and Payables: Review invoice payments for inaccuracies and potential incorrect charges. Approve payments and certify all invoices are properly submitted.
- Discounts and Comps: Perform weekly discount and comp reporting and analysis.
Standards and Service Responsibilities:
- Team Leadership: Lead by example, motivating and managing the entire restaurant team to provide exceptional service. Lead the weekly venue management meeting to drive home goals and expectations.
- Elevated Service Model: Maintain a standard that exceeds basic expectations, creating a memorable and exceptional guest experience.
- Steps of Service: Assist in refining and implementing all departmental steps of service. Ensure they are upheld at all times by conducting weekly service audits.
- Management Training: Implement ongoing training programs for managers focused on service and best practices with particular attention to personalization, timing, efficiency and communication. Conduct regular performance evaluations of all managers.
- Staff Training Programs: Assist in developing and overseeing all venue level departmental training programs. Ensure staff training program and verification is being accurately completed
- Managerial Coverage: Ensure proper levels of managerial coverage at all times in accordance with Crew policy.
- Guest Feedback Management: Address daily guest feedback with reviewers to resolve issues within 24 hours, improve service and quality, enhance guest satisfaction, and encourage return visits.Direct internal coaching relating to negative guest sentiment. Maintain a score of 90 or better on Resy and 4.5 stars or higher on Yelp and Google.
- POS Systems: Oversee the maintenance and handling of all POS hardware. Ensure the POS menu items and pricing match published menu items and pricing.
- Checklist Enforcement: Certify daily completion of all required operational checklists.
- Daily Communications: Lead daily communications to venue managers regarding operations, policy updates, weather/safety concerns, and staff management through approved company communication channels.
- Event Execution: Ensure events are executed properly by venue management per the BEO, including staffing, setup, food and beverage service, and check presentation.
Human Resources Responsibilities:
- Policy and Compliance: Ensure managers are fully trained on company policies and legal compliance requirements, and acting in accordance with such.
- Zero Tolerance: Enforce all policies and expectations with a strict, professional zero-tolerance approach.
- Talent Acquisition and Retention: Oversee staffing pars for all managerial and hourly roles, manage attrition, and train management on best practices for retention.
- Performance and Disciplinary Documentation: Complete accurate and consistent documentation of employee activities and performance, and ensure subordinate managers perform the same
- Manage Communication: Act as a liaison between the executive team and venue management to ensure timely and policy-compliant communication and feedback. Ensure only Crew-approved methods of communication are utilized between venue management and staff in addition to professional verbiage used at all times in all communications.
- Employee Morale: Foster a collaborative environment between management and employees to enhance communication and culture; counsel and mentor management on employee relations and strategies to reduce turnover.
- Workplace Safety: Identify and eliminate workplace safety hazards, harassment, and other personnel issues. Ensure staff and management are trained on and adhering to safety protocols.
- Performance Reviews: Implement strategies for employee and manager performance reviews aligned with organizational objectives.
- Continuous Improvement: Recommend new approaches, policies, and procedures for ongoing business improvement.
- Scheduling: Manage venue-level manager scheduling and approve time-off requests. Guarantee hourly team schedules are consistently posted four weeks out.
Facilities Responsibilities:
- DOH Compliance: Ensure compliance with DOH regulations and Crew policies regarding food safety and general operations.
- Cleanliness: Maintain cleanliness standards for all FOH areas.
- Repair: Ensure timely submission of work orders and escalate issues when necessary.
- Safety: Conduct regular walkthroughs of venues to identify and address any safety, cleanliness, or compliance issues.
Requirements
Tier 1 - Up to $150,000
- 3 to 5 years of successful experience in a General Manager or Operations role overseeing annual revenues of $10 million or more.
- Significant experience managing a team of 50+ hourly employees, showcasing adept leadership in a high-volume environment.
- Proven track record of recruiting and training front of house and back of house management teams, providing strategic oversight, issuing clear directives, and effectively delegating tasks.
- Comprehensive knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff.
- Demonstrated expertise in successfully opening new restaurants.
- Strong financial acumen with experience in budgeting, forecasting, and P&L management.
- Proven record of consistently fostering staff development and training initiatives to enhance overall employee and guest satisfaction.
- Demonstrated proficiency in inventory management, ordering and procurement.
- In-depth knowledge of industry regulations, health and safety standards, and compliance requirements.
- Strong technology systems experience including proficiency in Toast POS, Resy, and scheduling systems. General tech savvy.
- Comprehensive knowledge and understanding of prevalent HR concerns and best practices in manager-to-employee relations.
- Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business.
- Exceptional adaptive and agile problem-solving and decision-making skills.
Tier 2 - Up to $140,000
- Up to 3 years of successful experience in a General Manager or Operations role overseeing annual revenues of $5 million or more.
- Experience managing a team of 40+ hourly employees, showcasing adept leadership in a high-volume environment.
- Proven track record of recruiting and training Assistant General Managers, providing strategic oversight, issuing clear directives, and effectively delegating tasks.
- Comprehensive knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff.
- Demonstrated expertise in successfully opening new restaurants.
- Strong financial acumen with experience in budgeting, forecasting, and P&L management.
- In-depth knowledge of industry regulations, health and safety standards, and compliance requirements.
- Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business.
- Proven record of consistently fostering staff development and training initiatives to enhance overall employee and guest satisfaction
- Exceptional problem-solving and decision-making skills.
Qualifications
- Able to lift 30+ lbs.
- Able to work late nights, weekends and holidays, and variable schedule, per the needs of the business
- Excellent verbal communication skills
- Fluent in both written and spoken English
- Knowledge of industry safety standards and procedures
- Industry standard knowledge of classic drink recipes, beer, wine, and spirits
- Must be a strong leader committed to the team
- Mature, professional, and organized
- Polished personal presentation as outlined by Employee Handbook
- Computer-based technologies (familiarity with Google Suite, R365, Toast POS, and Resy a plus)