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Restaurant Operations Director
2 months ago
About NARO:
NARO, established by Chef Junghyun 'JP' Park and CEO Ellia Park, is a distinguished dining establishment that has rapidly gained acclaim for its dedication to Korean culinary traditions. The restaurant is known for its exquisite multi-course tasting menus and à la carte selections, emphasizing seasonal ingredients and refined flavors.
Position Overview:
NARO is in search of a seasoned and committed General Manager to oversee our restaurant operations. This pivotal role involves working in tandem with the ownership and management team to ensure efficient restaurant functionality, while promoting a supportive workplace culture and upholding the exceptional standards that characterize our dining experience.
Key Responsibilities:
Management:
- Encourage a collaborative and high-performing work environment.
- Oversee daily operations, including guest interactions and staff management.
- Engage in opening and closing tasks, such as financial reporting and team meetings.
- Manage the POS system and guest relations.
- Ensure accountability among team members and address disciplinary matters as necessary.
Guest Relations:
- Proactively address guest concerns and resolve issues effectively.
- Build strong relationships with guests, understanding their preferences to enhance their experience.
- Oversee guest communications through various platforms, ensuring professionalism and accuracy.
- Manage online reviews and feedback, coordinating recovery efforts as needed.
Inventory Management:
- Supervise the ordering of supplies and branded goods.
- Maintain knowledge of inventory procedures for various restaurant needs.
- Implement and oversee inventory management systems.
Facilities Management:
- Manage vendor relationships and ensure routine maintenance of the restaurant.
- Coordinate with service providers for cleaning and maintenance tasks.
- Troubleshoot and maintain essential equipment.
Human Resources:
- Lead recruitment and onboarding processes for new staff.
- Foster team development through training and performance reviews.
- Ensure compliance with labor laws and company policies.
Administrative Duties:
- Organize and track invoices for timely payments.
- Oversee cash handling and payroll processes.
Event Coordination:
- Assist with planning and executing private events.
- Ensure seamless event operations and follow-up for future opportunities.
Compliance:
- Adhere to local labor laws and health regulations.
- Maintain necessary certifications and documentation.
Physical Requirements:
- Ability to lift up to 25lbs when necessary.
- Capable of standing and walking for extended periods.
Benefits:
- Comprehensive health insurance options.
- 401k retirement plan.
- Paid time off and sick leave.
- Employee recognition programs.
- Opportunities for professional development.
If you believe you possess the qualifications and dedication to excel in this role, we encourage you to submit your resume and a cover letter detailing your suitability for this position.
NARO is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
