Information Technology Support Technician

1 month ago

Philadelphia, United States Gesu School Full time

Gesu School: IT Support Technician

Salary: Negotiable, based on experience and credentials

Status: Exempt, full time

Position Start Date: Immediate


Gesu School is a special place where children learn and grow, in academics and in character. Discover all that we do for our students and our community. Inspired by the Jesuit and IHM traditions of social justice, faith, creative hope, and love, Gesu School helps students to transcend all forms of poverty by providing a comprehensive, innovative education.


In one of Philadelphia’s most marginalized neighborhoods, Gesu is a work of faith in action. An independent school rooted in the Catholic tradition, Gesu is the collaboration of people of all faiths – donors, volunteers, parents, teachers, mentors, and people like you – who recognize the impact of quality education on children’s lives.


We're looking for people who are passionate about education and are looking to make a difference. Our promise to you is that we will provide you with an environment where you can work with dedicated teachers who are empathetic, engaged and compassionate. The possibilities are up to you



Job Summary:

Basic Qualifications:

·      Onsite only position, no remote

·      Installing and configuring Windows 10 and 11 Operating Systems

·      Applying basic and advanced troubleshooting skills

·      Familiar with Windows 10 & 11OS / Microsoft (OSD) Operating Systems

·      Familiar with Microsoft Office Suites

·      Adequate troubleshooting and computer configuration skills in Microsoft Windows environment

·      Support users in all fashions: walk-up, desk visit, virtual, or telephone / help desk styles of support.

·      Familiar with Apple manager and products.

·      Familiar with Google and Gmail applications related to Education

·      Proficient with Google G-Suite

·      Adequate troubleshooting and computer configuration skills in Microsoft Windows environment 

·      Support users in all fashions: walk-up, desk visit, virtual, or telephone / help desk styles of support


Responsibilities include:

·      Provide Faculty, Staff, and Students support for hardware and software systems.

·      This position works closely with teaching staff to provide timely repairs and support to maintain classroom

functionality.

·      Apply basic IT specialist system hardware and software and operating procedures.

·      Review and become familiar with all essential elements of IT contracts;

·      Communicate information about system changes through bi-weekly meetings.

·      Set up incoming computers, Chromebooks, and other It related equipment, configure network settings and join

to the network.

·      Coordinate with external IT partner(s) to resolve technology issues, when necessary

·      Maintain up to date inventory of school property.

·      Responsible for the servicing / contracting (with outside vendor) of computers, monitors, printers, desktop

phones, etc. throughout the building

·      Maintain up-to-date inventory of all faculty, staff, and student devices (computers, printers, monitors, and other

IT-related school property)

·      Onboarding / offboarding of employees as it relates to issuing / retrieving school-issued computers, monitors,

printers, etc.


As a member of the technical support unit, you will provide end-user support including but not limited to:

·      Document incidents in the helpdesk ticketing system and ensuring timely resolution of open tickets.

·      Communicate clearly and proactively with technology users and staff to understand, identify, document, and

resolve problems.

·      Repair computers – i.e. Chromebook, IPads, etc.

·      Provide classroom/teacher support regarding technology (Smart Boards, SMART TV, video cameras, etc.)

·      Install approved software releases, system upgrades, patches, and software related compatibility issues.

·      Maintain a working knowledge of computer technology, network systems, and standard software and act as a

resource of technical information to the end user community.

·      Help with setup of building functions that require IT support.

·      Responsibilities may expand based on the needs of Gesu School

·      Must be able to lift / move computers, battery backups, etc.

  • Set-up Zoom workspace (includes mobile Smart panels, audio, etc.), as needed, for Gesu School board meetings.
  • Set-up / liaison for audio visual for special events (i.e. Gesu School annual Symposium; Gesu School annual Gala
  • On-site “Go To” person for all Gesu School IT / audio visual needs


Conditions of Employment

·      If you are selected, a pre-employment background check (Criminal history, Child Abuse Clearance, and FBI

Fingerprint) is required.

·      You must submit a cover letter and resume.

·      You must be a U.S. citizen.


To qualify, you need to have at least two years of full-time experience assisting customers by identifying and/or resolving hardware and software issues OR an equivalent combination of education and experience. 


Benefits:

Gesu Schools offers a competitive compensation package including: full health (inclusive of fertility benefits), vision, and dental coverage; 403(b) plan with match (after one year of employment); company 401(K) (after one year of employment); vacation, personal and sick days; group life insurance; and disability insurance.


EOE: Gesu School is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by law.

 

Gesu School Mission Statement

Inspired by the Jesuit and IHM traditions of social justice, faith, creative hope, and love, Gesu School helps students to transcend all forms of poverty by providing a comprehensive, innovative education. We empower our students to develop their strengths, overcome challenges, and become positive, engaged members of the community and the world.

 

To learn more about Gesu School please visit www.gesuschool.org

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