Senior IT Support Specialist

1 month ago

Washington, United States Eliassen Group Full time

Our client is seeking a Senior IT Support Specialist. Role is fully onsite in Washington D.C.


Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.


Job Responsibilities and Requirements:

  • Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
  • Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management,
  • Windows 10 with strong user interaction skills.
  • Need to be able to work independently and as part of a team.
  • Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.
  • Perform repairs on Apple computer and iOS hardware and software.
  • Understanding of the MAC OS Imaging process using JAMF preferred but not required.
  • May be assigned to assist in leading small projects and team efforts.
  • Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting
  • Perform IMAC procedures and lifecycle refresh activities.
  • Familiarity with Remedy and Service Now a plus
  • provide updates in ITSM system to document problem resolution progress and meet SLAs.
  • Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
  • Escalates complex problems to upper-level deskside engineers.
  • Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
  • Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience.
  • HDI Technical Support Professional required within six (6) months of employment.
  • Duties: Escalation point for Junior and Mid-level desk side engineers.
  • Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
  • Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
  • Updates status of queued service requests with the IT service management system.
  • Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.


W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.


Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.


Job ID: 386087

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