Senior Technical Support Specialist
2 weeks ago
Position:
Senior Technical Support Specialist (MSP)
Job Overview:
We are in search of a highly proficient and seasoned Senior Technical Support Specialist to enhance our operations at Atticus Advisory Solutions Inc.
In this role, you will be tasked with delivering expert technical assistance to our clientele, addressing intricate issues, and overseeing escalations from Level 1 and Level 2 support teams.
This is a full-time, permanent role that offers pathways for professional growth and advancement within the organization.Core Responsibilities:
- Deliver high-level technical assistance to clients, resolving intricate challenges related to hardware, software, and network infrastructures.
- Supervise and manage escalations from Level 1 and Level 2 support teams, ensuring prompt and effective resolution of issues.
- Diagnose and troubleshoot technical problems using a diverse array of tools and methodologies.
- Collaborate with various teams and departments to pinpoint and implement solutions for recurring challenges.
- Maintain precise records of support requests, resolutions, and client interactions.
- Articulate technical information and solutions to non-technical stakeholders in a clear and succinct manner.
- Stay informed about industry trends, technologies, and best practices to continuously enhance the support services provided by the organization.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- At least 3 years of experience in senior technical support, ideally within a managed service provider (MSP) setting.
- Strong understanding of networking, operating systems, and hardware troubleshooting.
- Familiarity with virtualization technologies such as VMware and Hyper-V.
- Exceptional problem-solving and analytical abilities.
- Capacity to perform under pressure and manage multiple tasks concurrently.
- Outstanding communication and customer service skills.
- Relevant certifications (e.g., CCNP, MCSE) are advantageous.
Working Conditions:
This is a full-time position, with standard working hours from 9 am to 5 pm, Monday to Friday. However, occasional after-hours work may be necessary for network maintenance and support. We offer a flexible work-from-home arrangement.
Benefits:
We provide a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
Additionally, we offer opportunities for professional development and training to ensure you remain updated with the latest technologies and trends in the industry.
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