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Senior IT Support Specialist

2 months ago

Washington, United States Allyon Full time

Overview:

Allyon, Inc.

is a well-established provider of IT and Healthcare Services, dedicated to empowering skilled professionals in achieving their career aspirations while assisting our clients in assembling high-quality teams.

If you are keen on becoming a part of the Allyon Team, we encourage you to submit your resume for consideration today.

Position:

Senior IT Support Specialist

Location:

Washington, DC

Responsibilities:

  • Conducts a range of technical support activities, including the deployment of new computers (imaging, data transfer, physical installation) and user assistance.
  • Facilitates office relocations that require disconnecting and reconnecting user computers, providing next-day support for login and printer configuration.
  • Responsible for diagnosing network connectivity issues and resolving common software and hardware challenges.
  • Provides guidance to users on MS Office 365 applications, focusing on onboarding new users (e.g., configuring Outlook settings).
  • Follows established protocols to set up and deploy mobile devices within a corporate environment (tablets and smartphones).

Qualifications:

  • At least 5 years of experience in similar roles.
  • Ability to work autonomously, maintain organization, and manage multiple tasks effectively.
  • Exhibit professionalism and strong customer service skills in challenging situations.
  • Proficient in desktop imaging, end-user support, and hardware repair for both Windows and Apple systems, as well as mobile device activation and support.
  • Excellent communication and customer service abilities.
  • Strong troubleshooting skills in the aforementioned areas.
  • Capability to obtain and/or maintain Public Trust security clearance.
  • Familiarity with Active Directory for managing computer objects and performing password resets/account unlocks.
  • Physically able to lift boxes weighing up to 40 pounds and navigate various physical demands throughout the day.
  • Possess reliable transportation and consistently arrive for scheduled shifts punctually.

Additional Information:

  • Recent A+ certification.
  • Knowledge of Windows 10, recent Mac OS, Windows Active Directory, AirWatch MDM for mobile devices, and MS Office 365.
  • College degree or equivalent industry-specific training.

Benefits:

  • Competitive salary and benefits package.
  • Eligibility for 401k after 6 months, including company matching.
Allyon, Inc.

is an equal opportunity employer, and all employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Allyon, Inc. adheres to applicable state and local laws governing nondiscrimination in employment. This policy applies to all aspects of employment.