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Claims Assistant

1 month ago

Dallas, United States Welling Young LLC Full time

Position title: Claim Assistant or Senior Claim Assistant (Commensurate with Experience)


Position Overview: Our client is a third-party claims administrator responsible for multiple claims programs to include commercial auto, general liability, construction, self-defense, and red flag law claims. Our Dallas-based TPA is fast-paced and growing. This position will handle claims within each program’s expectations and focus on the best possible claim outcomes.


We are looking for a decisive person with excellent communication skills and potential to grow with us.


Job Summary: Responsible for providing administrative support for the claims operation.


Primary Job Duties & Responsibilities:


• Courteously and promptly answer calls from insureds, claimants, agents, and any other parties.

• Assist in providing and gathering necessary information in a timely manner.

• Accurately enter notice of loss information into the claim system and assign claims to the appropriate adjuster.

• Identify claims that require immediate attention and escalate to the appropriate resource.

• Confirm receipt of claims and send acknowledgement letters.

• Maintain positive, professional relationships with insureds, customers, carriers, and co-workers to achieve optimal outcomes.

• Communicate and collaborate with adjusters to provide claims support.

• Research, obtain, and document claim information to ensure the level of service provided to our customers meets/exceeds service level agreements.

• Respond to customer inquiries and accurately document discussions in electronic claim file.

• Process financial transactions to include loss and expense payments, stop payments, voids and re-issuance of payments.

• Maintain claim files to include closings, transfers, claim file audit pulls, etc.

• Process letters, and any related claim forms and correspondence.

• Assist with special projects as required/requested.

• Demonstrate a technical proficiency with all computer systems necessary for the efficient management of daily tasks.

• Document all activity on any claim in the electronic claim system.

• Create and distribute reports as needed.

• Mail distribution and processing.

• Other administrative duties as assigned.


Skills:

• High level of organization skills

• Ability to provide high level of customer experience

• Highly effective verbal and written communication skills

• Ability to work closely with others

• Requires high level of detail

• Proficient in Excel and Word