Claims Processing Specialist

2 weeks ago

Dallas, Texas, United States WarrCloud Full time

WarrCloud is a pioneering technology firm leading the charge in warranty management, focusing on warranty processing for automotive dealerships and original equipment manufacturers (OEMs). Our innovative proprietary platform streamlines the handling of warranty claims, ensuring exceptional outcomes for our clients. We are on the lookout for a detail-oriented and tech-savvy professional to join our ranks as a Claims Processing Specialist.

**We offer both full-time and contract positions, with contract roles having the potential to evolve into full-time opportunities. Benefits may vary based on the employment type.**

Why Join Us:

  • Be part of a team that is at the forefront of warranty claims processing innovation
  • Enjoy a fully remote work environment
  • Receive a competitive salary along with bonuses and a home office stipend
  • Benefit from complimentary employee health insurance
  • Participate in a 401K plan with employer matching
  • Work with cutting-edge AI/ML technology
  • Experience a company culture that values flexibility, humility, and kindness, where every voice is heard and teamwork is encouraged
What Our Claims Processing Specialists Appreciate About WarrCloud:

"Everyone I interact with at WarrCloud treats me with professionalism."

"My stress levels have significantly decreased; I appreciate the automated systems and supportive team."

"The transition to digital processes has made my workload more manageable and less intimidating."

Key Responsibilities:
  • Utilize your expertise to assess and analyze submitted claims, particularly complex ones, to identify potential revenue opportunities for clients.
  • Gather additional information from clients, evaluate the provided details, and determine if further clarification is needed to maximize claim payments.
  • Employ proprietary software to accurately and efficiently review, validate, and process warranty claims.
  • Conduct comprehensive analyses of warranty claims, including labor operations, warranty terms, and customer information, ensuring technicians are compensated appropriately.
  • Engage with clients and relevant stakeholders to collect necessary information and resolve warranty claim discrepancies.
  • Document all warranty claim activities, including approvals, denials, and resolutions, ensuring adherence to company and OEM policies.
  • Ensure accuracy and implement corrections to warranty claims as needed.
  • Maintain a schedule of customer warranty receivables, ensuring reconciliation with the OEM and communicating adjustments to relevant parties.
  • Collaborate with cross-functional teams, including customer success, technical support, product development, and others, to identify warranty claim trends and enhance processes.
  • Provide prompt and professional responses to client inquiries regarding the status, eligibility, and resolution of warranty claims.
  • Stay informed about product knowledge, OEM warranty policies, and industry regulations to offer accurate support to clients and internal teams.
  • Maintain necessary training and certifications.
  • Assist in creating and implementing training materials and documentation for warranty claim processing procedures.
  • Contribute to the success of the warranty administration team by participating in meetings, sharing best practices, and supporting colleagues as needed.
  • Perform additional relevant duties as assigned.
Commission Structure:

We provide commission payments of $500 for introducing new automotive dealership accounts that remain customers for at least 90 days. Additionally, a commission of $1,500 is available for introducing new Claims Processing Specialists who remain with WarrCloud for at least 90 days.

Requirements:

Essential Qualifications:
  • A minimum of 3 years of experience in automotive warranty administration, ideally within high-volume dealerships or warranty processing firms.
  • Strong attention to detail and analytical abilities, with the capacity to interpret complex warranty terms and conditions.
  • Proficient technical skills and familiarity with Google Workspace, Jira, and proprietary software, with a willingness to learn new technologies quickly.
  • Exceptional organizational and time management skills, capable of prioritizing tasks in a fast-paced environment.
  • Self-motivated and proactive, able to work independently from home while effectively collaborating in a remote team setting.
  • Strong verbal and written communication skills, with the ability to interact professionally with clients and internal teams.
  • Reliable high-speed internet connection is required.
Benefits:
  • As a valued team member, you will have immediate access to benefits starting from the first day of the month following your hire date.
  • Enjoy 10 days of Paid Time Off annually.
  • Recognize 10 major holidays throughout the year.
  • Receive a monthly stipend of $100 to help cover home office expenses, including high-speed internet, personal phone usage, and office supplies.

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