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Technical Training Facilitator

3 months ago

Columbia, Maryland, United States Shimadzu Scientific Instruments Full time
WHO ARE WE?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science."People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

WHAT CAN SHIMADZU OFFER YOU?
  • Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
  • Competitive Compensation: Day 1 Benefits and competitive salary.
  • Retirement Benefits: Matching 401K and a Profit-Sharing Program.
  • Health Benefits: Flexible Spending/Health Savings Accounts.
  • Performance Bonuses: Variable Pay Plan for commission and incentive roles.
  • Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
  • Education: Tuition Assistance Program for both graduate and undergraduate levels.
  • Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
  • Well-being: Comprehensive Corporate Wellness Program.
  • Work Flexibility: Business casual Dress Attire & casual (jeans) Friday
  • Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
  • Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).
ADDITIONAL COMPENSATION:
  • For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).
POSITION SUMMARY:

The individual in this position is responsible for the facilitation of Technical Trainings at, but not limited to, the Corporate Customer and Training Center.This individual will work with the training department, various company groups (Sales, Marketing, Service, and Tech Support) both at Corporate and in the Regional Offices to establish training schedules and an overall training plan that meets the Training Program need to provide routes to proficiency for SSI employees and Distributors.The individual will also conduct trainings that are more routine customer facing in a timely fashion to meet customer demand.The trainings will be of the highest professional level and will utilize current adult training philosophies and modern training methods.

This position will work closely with the Training Manager to create a training curriculum suitable for the Company's requirements.Responsibilities include developing and maintaining strong working relationships/rapport with company knowledge experts; in order to effectively coordinate training initiatives and programs as directed, as well as other related duties that may be assigned from time to time.

This individual must possess both experience and understanding in adult technical trainings as well as a working expertise of the instrumentation, software, maintenance/repair, and applications of a wide variety of instrumentation used in the trainings.The individual must also be proficient in computer systems, software, and standard classroom teaching aids.They also must be well organized, possess outstanding administrative and time management skills and be able to relate well to employees.

During down times, the incumbent will work on support functions for the training center including, but not limited to: organizing appropriate training program schedules including the course/attendee management spreadsheets, LMS, assisting customers and employees with course registrations, assuring the internal and external training web information is updated regularly and other related administrative duties.The incumbent will also provide back up support (be cross-trained) on other roles within the Training Department. This role will be responsible for other related duties that may be assigned from time to time.

Additionally, the incumbent may be called upon to act in a substitute capacity during any absence of any coworker within the training department. Training curricula may be established to include back to back weekly trainings to provide an optimal training/travel experience for those taking the trainings.As such, this position will require planned absences and vacations to coincide with off weeks of the cycle.

This document attempts to communicate the traditional, physical and environmental demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

  1. Administer technical trainings, ensuring that the program maintains the same high level of professionalism and media rich content that is expected in a University-style Professional training program. (Daily)
  2. Assist establishing and planning trainings to meet customer, employee, distributor needs in a timely manner. (Daily)
  3. Evaluate and help improve upon the current Technical Training Program, by providing a positive and professional customer service experience. This is done through addressing customer (internal and external) requests in a timely fashion. (Daily)
  4. Assist with the creation and implementation of internal training scheduling and curricula, specific to the Technical Training Programs. (Daily)
  5. Ensure that classroom, materials, and instruments/teaching aids are ready at the beginning of each Technical training day/session. (Daily)
  6. Partner with subject matter experts to produce effective training materials as required by instructors. PowerPoint, presentations, workbooks, web-based training and other resources, to ensure that the information contained in the Technical Training Programs information stays current. (Monthly)
  7. Provide back up support to the Training Manager on all aspects of training program including scheduling, communication, registration, attendance and evaluations. (Monthly)
  8. Provide back up support to the Training Manager with keeping training records, web recordings and database(s) up to date and accurate. (weekly)
  9. Provide back up support to the Training Manager with tracking and recording all training taken by employees and customers. (Weekly)
  10. Provide back up support for hospitality duties as needed - during heavy class volume or absences. (Weekly)
SCOPE:

This position's focus is to assume ownership and ensure the company's Technical Training Program is carried out successfully, assuring the same level of professionalism and quality control in every training session.This position will play a key part to Shimadzu's move towards becoming the industry leader by enhancing and maintaining a strong educational development pathway for employees and customers to achieve their professional educational goals.This role will assist the Training Team with creating a University style learning/educational platform at SSI.

KNOWLEDGE REQUIREMENTS:

CASUAL

WORKING

THOROUGH

Telephone skills

Customer relations

Computer literacy (LMS)

Creation of a technical training

Ability to adapt to new ideas

Japanese culture

Shimadzu organization

GC/GCMS Instrument Knowledge

LC/LCMS Instrument Knowledge

LabSolutions Software Knowledge

Applications Knowledge

Time Management

Communication / Presentation Skills

People /Interpersonal Skills

Adult Teaching/Learning Styles

Organizational Skills

PROBLEM SOLVING REQUIREMENTS:

Incumbent must be proficient in providing organizational and administrative support to internal (employee) and external (customer) training programs; and in particular to the SSI Technical Training Program.Must have the ability to follow policy and procedures.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

Incumbent must have a bachelor's degree in science, education, or relevant field, with at least two (2) years of experience working with scientific instrumentation.Ability to work with a variety of people, both internal and external; as well as, across disciplines and organizational levels is essential. A proven track record of both training and instrument operation is a must as well as attention to details. Dependable work ethic and ability to keep material confidential is required.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment

SUPERVISORY RESPONSIBILITIES:

This position has no direct responsibilities. This position will provide back up support to the Training Manager as needed.

PHYSICAL DEMANDS:

The position requires frequent lifting (or by other means for movement) of boxes and computer components/parts. Physical demands may include frequent bending; stooping, squatting, standing, walking, sitting for long periods of time and pulling/pushing of parts can also be expected. Incumbent must be able to lift up to 20 pounds routinely throughout the day. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

Position is required to maintain proper housekeeping and safety standards.Proper use of personal protective equipment and safety devices are required as stated by the Corporate Safety Document policies and procedures.

WORK ENVIRONMENT:

This position is based in an office and public-facing area that requires regular and predictable attendance to greet incoming visitors and students. It will involve working alone on projects and collaborating as part of team. Incumbent may work at different workstations during the day in order to support the company's training initiatives. Extra hours may periodically be required, in order to fulfill the functions and demands required by this position.The position will include contact with all SSI employees, as well as, customers and therefore requires prompt and friendly handling of all inquiries.

EEO Statement

Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor or subcontractor. As applicable, the parties agree that they shall abide by the requirements of 41 CFR Section a); 41 CFR Section a); 41 CFR Section a); and 29 CFR Part 471, Appendix A to Subpart A with respect to affirmative action program and posting requirements, and that these requirements are incorporated herein. These regulations require that covered prime contractors and subcontractors ensure nondiscrimination and take affirmative action in employment to employ and advance qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status. These regulations also prohibit covered contractors from taking adverse action against applicants or employees because they have inquired about, discussed, or disclosed their or their co-worker's compensation information in certain situations.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)