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TxDMV - Senior Organizational Development and Learning Specialist (Hybrid)

3 months ago

Austin, Texas, United States TEXAS DEPARTMENT OF MOTOR VEHICLES Full time

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Reporting to the Human Resources (HR) Director, the Senior Organizational Development and Learning Specialist will be responsible for managing our Learning Management System, LMS365, to ensure the effective delivery of training and development initiatives across the organization. Additionally, the successful candidate will take the lead in designing, implementing, and managing a comprehensive leadership development program aimed at cultivating the next generation of leaders within our company. The programs emphasize training of leadership, management, and supervisor skills to large and small groups at headquarters and Regional Service Centers across the state of Texas. Work involves developing, organizing, conducting, and evaluating organizational effectiveness; educational and training programs; to continually improve and deliver effective and efficient HR services. Responsibilities also include advanced training work with collaboration with subject matter experts in HR. This position oversees and is the LMS365 agency-wide subject matter expert. Works on advancing the agency's use of web-based training through integration of a variety of software applications and learning tools into curriculum planning. Performs highly advanced training and E-learning work under minimal supervision with extensive latitude in the use of initiative and independent judgment.

ESSENTIAL DUTIES

LMS Management

Manages the day-to-day operations of the LMS365 platform, including user administration, content management, reporting, and troubleshooting.Oversees and assesses the current LMS365 training platform system. Collaborates with the Information Technology Services division as needed.

Serves as the liaison with the LMS365 vendor. Manages contracts and purchase orders for LMS365.

Develops on-line courses using SCORM compliant software (Adobe Captivate, Articulate), tests courses in LMS365 and deploys to the LMS365 production system.

Develops training material using Adobe Suite (Premiere Pro, Audition, Illustrator, Photoshop, etc.), and deploys to the LMS365 production system.

Oversees and administers LMS365. Maintains the instructor-led training calendar and web-based training offerings.

Develops standard methodology for documenting agency training in LMS365.

Conducts Train-the-trainer sessions on LMS365 for agency staff.

Content Development and Delivery

Collaborate with department heads and subject matter experts to identify training needs and develop relevant content for the LMS.

Design and implement a strategic leadership development program tailored to the needs of our organization, focusing on key leadership competencies and skills.

Create engaging and interactive learning experiences, including workshops, seminars, e-learning modules, and coaching sessions, to support leadership development initiatives.

Oversees, creates, develops and delivers the agency's managerial and leadership training programs. Will develop managerial/supervisory training to create an agency wide management-leadership training program from inception to implementation.

Works closely with HR staff (subject matter experts) to develop HR-related technical and managerial training.Creates and delivers HR subject matter trainings including ADA, FMLA, Performance, Discipline, Risk Management, and other HR related issues.

Delivers and leads instructor-led training and facilitates workshops and meetings in-person and virtually in Austin and TxDMV Regional Service Centers.

Creates and delivers people skills training such as customer service, effective communication, teamwork, emotional intelligence, effective decision-making skills and others topics.

Assist with analyzing training content to ensure compliance withal state and federal laws regarding accessibility, recommends changes to make content accessible, and remediates accessibility issues.

Adult Learning and Performance Support

Performs activities related to the design, development, and delivery of professional development training programs, including the delivery of training through training workshops and conferences. This includes face-to-face classroom settings and E-Learning such as audio, video, narrated presentations, webcasts, and virtual learning environments delivered to technical and non-technical staff.

Oversees and creates learning objective, course outlines, instructional materials, training aids, manuals, and other materials. Uses a variety of modern instructional methods and techniques and formats in the creation of training materials (role playing, simulations, team exercises, group discussions, videos, and lectures); reviews materials and recommends revisions or changes in scope, format, and content.

Develops curriculum based on adult learning theories and the agency's competency model, including learning objectives, course materials and training aids. Refreshes training offerings as needed.

Consults with agency trainers and facilitates train-the-trainer user-group sessions.

Conducts learning/training needs assessments and designs, develops, and implements methods for evaluating training effectiveness.

Assists and advises staff in resolving training problems.

OTHER DUTIES

Develops training plans, policies, procedures and other reports as needed.

Coordinates the Survey of Employee Engagement; conducts focus groups; facilitates discussions regarding survey results and strategies for improvement.

Assist with administering the Tuition Assistance Program (TAP); ensures TAP program aligns with agency goals, objectives and strategies.

Assists with developing communication plans to drive participation and learning experiences throughout the agency.

Drives and travels by car (may include flying) to TxDMV offices to meet with staff concerning HR policies and procedures. Represent the Human Resource office at various department and external business meetings. Will travel up to 25% of the time. May include overnight travel. May require working extended hours and some evenings and weekends, as needed.

Works in a normal office work environment and must be able to lift and carry up to 50 pounds.

Performs other job-related duties as assigned.

Evaluates training data; develops BI (Business Intelligence) reports and presents data to stakeholders.

KNOWLEDGE, SKILLS, ABILITIES

Knowledge of training and development procedures and techniques, learning management and learning content management systems; and group processes, group dynamics, and interpersonal relations.

Skill in oral and written communication, in instructing others, and in using a computer and applicable software.

Ability to organize, synthesize, and analyze complex information and Human Resources policies and basic Human Resources legal concepts.

Ability in the exercise of persuasion and influence in complex and sensitive situations within all levels of the organization.

Ability to provide guidance and/or oversee the work of others.

Qualifications

MINIMUM REQUIREMENTS

Education and Experience

Bachelor's degree from an accredited college or university or U.S equivalency plus five (5) years of progressive experience in managing a learning management system, adult curriculum development and training, instructional design, and web-based training development. Experience training employees and management. Experience with Articulate or Adobe Captivate authoring software. Additional related experience may be substituted for education on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

Preferred Experience

Previous Texas State agency experience

Experience with LMS365 and/or Microsoft SharePoint and Teams

Adult education and training procedures, principal, practices, and techniques

Experience in Human Resources and training on Human Resources topics

Experience as a coordinator, team lead, or overseeing the work of others

Experience with Camtasia and Storyline/Studio

Experience with Adobe Creative Suite (Premiere Pro, Audition, Illustrator, Photoshop, etc.)

Experience delivering virtual/live training events via Microsoft Teams or Webex

Experience training Microsoft Office 365 applications (Excel, Word, PowerPoint, and Outlook)

Experience training Microsoft Teams, and SharePoint

Experience with Microsoft Power BI

ADDITIONAL INFORMATION

This position is eligible for a hybrid remote work schedule in the state of Texas (subject to change). Must attend meetings/training at headquarters in Austin, Texas as required by management.

Remote work employees must meet these criteria for the remote work location:

Adequate desk space in a dedicated, contained area that is secured and protected at all times. Remote work location is in a quiet environment free of background people and noise during business hours.

BENEFITS

The State of Texas offers a variety of for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

üRetirement Plan

üPaid Group Health & Life Insurance for employees

üPaid Holidays

üPaid Vacation Leave

üPaid Sick Leave

üLongevity Pay

üDental

üVision

üDependent Optional Life Insurance

üVoluntary AD&D Insurance

üDependent Health & Life Insurance

üHealth & Dependent care flexible spending accounts

üTuition Assistance Program

QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's .

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Job offers and continuation of employment is contingent upon:

Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver's record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accountsü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's .REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.Job offers and continuation of employment is contingent upon: Proof of education and experience listed on the applicationEligibility to work in the United StatesSatisfactory results from a pre-employment criminal history background check and driver's record checkCompliance with Selective Service registration for males ages 18-25Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. VETERANSIf selected for the position the following must be provided for proof of veterans' preference: Veteran must provide form DD 214Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the ; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office .The provides helpful employment information.SUBMISSION OF APPLICATIONYour application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, military status, genetic information, or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance via email at or at