TxDMV - Senior Customer Service Agent
2 weeks ago
Job Overview
The Texas Department of Motor Vehicles (TxDMV) is dedicated to delivering exceptional services to the citizens and industries of Texas. Our mission is to ensure quality motor vehicle-related services while promoting consumer protection and supporting the success of the motor vehicle industry.
Position Summary
As a Customer Service Representative III, you will play a crucial role in providing outstanding customer support through our agency's call center. Your responsibilities will include:
- Responding to inquiries via phone and email, ensuring accurate and timely information is provided.
- Utilizing various databases to assist customers with their needs, including the automated Registration and Title System and other relevant systems.
- Delivering high-quality customer service while adhering to state and federal regulations.
- Assisting customers with online services and troubleshooting technical issues.
- Documenting interactions and escalating complex inquiries as necessary.
Minimum Qualifications
To qualify for this position, candidates must possess:
- A high school diploma or equivalent.
- A minimum of four years of experience in a high-volume customer service environment.
Preferred Qualifications
Experience in an inbound call center, the motor vehicle industry, or a government organization is highly desirable.
Key Competencies
The ideal candidate will demonstrate:
- Strong interpersonal skills and the ability to build effective relationships.
- Action-oriented mindset with a focus on customer satisfaction.
- Ability to handle ambiguity and work under pressure.
- Excellent written and verbal communication skills.
Additional Information
This position may offer a hybrid work schedule, allowing for a combination of remote and in-office work, subject to meeting specific criteria.
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