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Customer Support Specialist III at TxDMV

2 months ago

Austin, Texas, United States TxDMV Board Full time

Job Overview

As a vital member of the Texas Department of Motor Vehicles (TxDMV), you will play a crucial role in delivering exceptional customer service to the residents of Texas. Your primary responsibility will be to assist citizens through our agency's communication channels, ensuring their inquiries are addressed efficiently and effectively.

Key Responsibilities

  • Provide comprehensive customer support via phone and email, addressing inquiries related to TxDMV services, policies, and regulations.
  • Utilize various agency databases to retrieve and validate customer information, ensuring accurate and timely responses.
  • Develop expertise in TxDMV laws and procedures to facilitate effective problem resolution.
  • Assist customers with online services, offering guidance and troubleshooting support.
  • Document customer interactions and escalate complex issues as necessary.
  • Maintain confidentiality and handle sensitive information with care.

Qualifications

To be considered for this position, candidates must possess a high school diploma or equivalent, along with four years of experience in a high-volume customer service or contact center environment. Experience in the motor vehicle industry or government organizations is preferred.

Work Environment

This position offers the flexibility of telework, allowing you to balance your professional and personal commitments effectively. Remote employees must meet specific criteria regarding their home work environment to ensure productivity and security.

Competencies

Successful candidates will demonstrate strong interpersonal skills, a commitment to customer satisfaction, and the ability to manage multiple tasks in a fast-paced environment. Attributes such as integrity, composure under pressure, and a proactive approach to problem-solving are essential.

Join us at TxDMV, where we are dedicated to serving the citizens of Texas with excellence and integrity.