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Guest Experience Associate

2 months ago

Milwaukee, Wisconsin, United States Betty Brinn Children's Museum Full time
Job DescriptionJob Description

Our Mission
Inspire all children to wonder and explore their world through play and innovative, hands-on learning experiences.

Become a valued member of Betty Brinn Children's Museum's (BBCM) team We are looking for enthusiastic,
driven, analytical team players with a passion for early childhood education to help us reach our goal of providing ALL children with high-quality, hands-on playful learning experiences. We believe teamwork stems from supportive and cooperative discussions. We invest in our team member's professional growth and celebrate curious minds.

Position Summary:
The Guest Experience Associate (GE) plays a pivotal role at the Betty Brinn Children's Museum. In this dynamic
position, they wear multiple hats, serving as a welcoming presence to all guests and families who come to the
Museum. They take ownership in creating a positive first impression and set the tone for a memorable Museum
experience. Additionally, they support the day-to-day operations, which includes opening and closing procedures, daily cleaning on the Museum floor, facilitating play activities on the exhibit floor, and assisting Museum guests.

Basic Requirements:

Applicants must be 18 years of age or older and have completed high school. Additionally, candidates must successfully pass a criminal background check.


Responsibilities and Duties:

  • Serve as an ambassador to the Museum – setting a playful and positive tone for every visit, welcoming families with warmth and excitement by sharing information about the Museum efficiently but enthusiastically.
  • Greet visitors, provide general assistance, answer questions, and offer information on the Museum's daily programs and upcoming events.
  • Maintain a safe environment for guests by actively participating in daily cleaning of the Museum floor.
  • Process all transactions on the Museum's POS system, including; ticketing sales, membership sales and cafe sales.
  • Serve as a birthday party attendant by setting up room, coordinating, and supervising birthday parties in accordance with Museum policies and procedures.
  • Monitor the Museum floor and exhibits, have a working knowledge of all exhibits and be able to instruct and engage with families and visitors about exhibit operations and facilitate their interactions.
  • Report any broken or malfunctioning exhibit components or Museum property to the appropriate staff member and help to keep exhibit props in their correct locations.
  • Ensure the safety of all guests and the security of Museum exhibits, equipment, and supplies by handling all situations with care.
  • Attend staff meetings and training as needed
  • Other duties as assigned

Minimum Qualifications:

  • Minimum of one year of experience in customer service, sales, and/or hospitality with a proven track record of providing excellent customer service.
  • Must have a welcoming, enthusiastic, and engaging demeanor and be able to communicate effectively with both adult caregivers and children.
  • The ideal candidate will have a minimum of one year of experience in cash handling and credit card transactions.
  • Must be highly detail-oriented, possess high standards, and maintain a positive attitude while working well with others.
  • Must be physically able to stand, walk, and bend for extended periods of time and lift up to 30 pounds.
  • Ability to multitask in a fast-paced environment.
  • Must be able to work weekends.

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