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Desktop Support Engineer

3 months ago

Atlanta, Georgia, United States Diverse Lynx Full time

Job Title- Desktop Support Engineer

Location- Atlanta, GA (Onsite)

Duration-9+ Months

Skills:
EUC / Desktop

Responsibilities
Developing and implementing service standards and procedures for the EUC
Good experience of working in customer focused end user support function coverage EUC and software/OS installations and support
Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
Good knowledge of Microsoft's product offerings including high level capabilities and competitor products
Supporting Windows 7 & 10 using System Centre Configuration Manager (SCCM)
Demonstrable experience of supporting Windows 10 and MS Office 365
Basic understanding of Active Directory and Group Policy
Experience with MS Intune/Autopilot is desirable
Experience on OS Imaging / Patch Management skill
Deskside Support , B/F and IMAC support
Asset refreshment / OEM
Apple MAC devices skills, JAMF, Airwatch and troubleshooting experience
Experience on Printer support, MDM, Intune and BYOD support
Maintaining customer relationships and improving response and delivery times
Updating service methods to improve overall efficiency
Resolving any service problems and customer complaints
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.

Technical Experience :

Strong communication skills, including the ability to be influential and persuasive with stakeholders.
7 to 10 years of EUC SME Skill
Good analytical and presentation skills
ITIL V3 certified.

Professional Attributes :

Fluent in English
Willingness to work flexible hours when needed
Excellent customer interface skills
Good interpersonal communication skills
Understanding of customer satisfaction principles and practices
Ability to work under pressure
Strong communications skills, both written and oral

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

We promote and support a diverse workforce across all levels in the company.