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Desktop Support Engineer
2 months ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Quick Holdings LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance for our software, hardware, and network systems.
Key Responsibilities- Hardware Support
- Install, configure, and troubleshoot hardware devices, including cameras, wireless access points, and printers.
- Provide on-site support for hardware issues, including printer jams and network connectivity problems.
- Perform routine maintenance tasks, such as cleaning and replacing thermal printheads.
- Software Support
- Assist colleagues with IT-related issues and provide training on new software applications.
- Collaborate with vendors to resolve software-related issues and implement new software solutions.
- Troubleshoot and resolve software-related problems, including password reset and OneDrive sync issues.
- Project Involvement
- Clear print queues and remap printer connections.
- Test signal strength and performance of handheld devices.
- Order toner and other necessary equipment and parts.
- Liaise with vendors for on-site support and maintenance.
- Asset Management
- Monitor equipment usage and age, making recommendations for alternatives or replacements.
- Collaborate with IT and operations teams to set up, debug, and train staff on software and hardware usage.
- Education and Experience
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in IT support and maintenance.
- Skills and Qualifications
- Proficiency in Microsoft 365 and Azure.
- Familiarity with warehouse management systems (WMS) and transportation management systems (TMS).
- Leadership and communication skills.
- Work Environment
- Work from our facility/office, with potential for part-time remote work after 6 months evaluation.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.