Desktop Support Specialist

6 days ago

Atlanta, Georgia, United States GeorgiaGov Full time

Job Summary:

The Desktop Support Specialist will be part of the IT Support Services team at GeorgiaGov, responsible for defining, developing, and implementing end user device solutions for Secretary of State (SOS) users.

Key Responsibilities:

  • Understand, capture, and document end user device requirements of various user populations.
  • Research, evaluate, test, and develop business cases for appropriate end user device solutions, configurations.
  • Deploy and maintain end user device standards, deployment and management policies, methodologies, procedures, and tools.
  • Provide 1st and 2nd level support to the Support Services team and directly to end users as needed.
  • Timely resolution of assigned incident and change tickets within established Service Level Agreements (SLA).

Essential Duties and Responsibilities:

  • Provide end user computing support to SOS.
  • Deploy and support a standardized desktop and laptop image consisting of the operating system and all supported applications.
  • Research and understand technologies, industry standards, and best practices for effective, reliable, and secure end user devices as well as solutions for deploying, managing, and supporting them.
  • Ensure that solutions and services provided meet and/or exceed established IT standards.
  • Establish and maintain procedures for the configuration and deployment of all personal computers and peripherals.
  • Identify and organize day-to-day operation and maintenance tasks to ensure a secure and reliable computing environment.
  • Ensure desktop security, including data integrity, file encryption, and related hardware/software is in compliance with company policies.
  • Assist in maintaining an up-to-date multi-year Technology and Services Roadmap/Strategy for in-scope solutions and services.

Supervision Requirements:

0

Minimum Qualifications:

  • High school diploma/high school GED/equivalent.
  • At least two years of recent relevant experience in an IT desktop support experience.

Preferred Qualifications:

  • Associate degree in business administration, computer science, software engineering, or related field, or equivalent work experience.
  • Two years of experience in desktop support roles in a Windows environment, with at least one year of experience as a desktop engineer.
  • Two years' experience working with Active Directory.
  • Two years' experience with enterprise software deployment applications such as Microsoft SCCM (System Center Configuration Manager), software packaging applications, and remote control applications.
  • Hands-on experience working with ticketing systems.
  • Windows and ITIL certifications are preferred.

Education and Experience:

Bachelor's degree and one (1) year of work-related experience OR Associate degree in Business Administrative Technology and two (2) years of related work experience. Note: Experience may substitute for the degree on a year-for-year basis.

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