Desktop Support Specialist

6 days ago


Atlanta, Georgia, United States Iron Systems Full time

**Job Summary**

Iron Systems is seeking a highly skilled and experienced Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our desktop systems.

**Key Responsibilities**

  • Provide exceptional customer service and support to clients, ensuring that their technical issues are resolved promptly and efficiently.
  • Install, configure, and troubleshoot desktop and laptop hardware and software, including Microsoft Windows operating systems and related Office applications.
  • Support and maintain mobile devices, including those running iOS and Android operating systems.
  • Collaborate with the IT team to identify and resolve technical issues, and to implement process improvements.
  • Stay up-to-date with the latest technology trends and advancements, and apply this knowledge to improve our services.

**Requirements**

  • Minimum 2 years of experience in a similar role, with a strong background in IT support and desktop systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Knowledge of IT service management principles and practices, including ITIL.
  • CompTIA certifications (A+, Network+, etc.) and/or Microsoft certifications (MCP, MCITP, MCSE, etc.) are highly desirable.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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