Desktop Support Specialist

4 days ago


Atlanta, Georgia, United States GeorgiaGov Full time
Job Summary

The Desktop Support Analyst I is a key member of the IT Support Services team at GeorgiaGov, responsible for delivering high-quality end-user device solutions to our users. This role requires a strong understanding of end-user device requirements, as well as the ability to research, evaluate, and implement effective solutions.

Key Responsibilities
  • Provide end-user computing support to GeorgiaGov users
  • Deploy and maintain standardized desktop and laptop images, including operating systems and supported applications
  • Research and stay up-to-date on technologies, industry standards, and best practices for end-user devices
  • Ensure that solutions and services meet and exceed established IT standards
  • Establish and maintain procedures for configuring and deploying personal computers and peripherals
  • Identify and organize day-to-day operations and maintenance tasks to ensure a secure and reliable computing environment
  • Ensure desktop security, including data integrity, file encryption, and related hardware/software compliance with company policies
  • Assist in maintaining an up-to-date multi-year Technology and Services Roadmap/Strategy for in-scope solutions and services
Requirements
  • High school diploma or equivalent and at least two years of recent relevant experience in IT desktop support
  • Associate degree in business administration, computer science, software engineering, or related field, or equivalent work experience
  • 2 years of experience in desktop support roles in a Windows environment, with at least 1 year experience as a desktop engineer
  • 2 years' experience working with Active Directory
  • 2 years' experience with enterprise software deployment applications such as Microsoft SCCM, software packaging applications, and remote control applications
  • Hands-on experience working with ticketing systems
  • Windows and ITIL certifications are preferred


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