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Flex Infrastructure Analyst I

3 months ago

Bethesda, Maryland, United States Marriott International, Inc Full time

Job Number

Job Category Administrative

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

This is a temporary position.

JOB SUMMARY


Infrastructure Analyst will provide technicaland functionalsupport to CEC offices and Home agents and will be responsible for assisting operationsleadership with technologyplanning and implementation, as well as performing installations, maintenance and repairs of all property-based computer systems, equipment, telephony, and peripheral devices.

CANDIDATE PROFILE Education and Experience

  • Technical specialization in PC support and understanding of network infrastructure
  • Extensive understanding of Windows and Mac desktop operating systems
  • A+, N+ and/or Microsoft certifications preferred
  • Experience using MSOffice (including Access)and SharePoint (Reveal)

CORE WORK ACTIVITIES

  • Performinstallations, maintenance and repairs of all propertybased computer systems,equipment and peripheral devices
  • Primary hardware contactfor technical processes and specific projects
  • PC support escalation from Tier 1 (Atos) to Tier 2 resources (local iT, Corporate iT and Network Services)
  • Support basic telephonyconfiguration and incentermaintenance
  • Supportfor Sales (incenter & Home Agent), Customer Care,Rewards and Customer EngagementCenter support team desktop portfolios
  • Support Home Agent deployments
  • Track and inventory all hardware assets
  • Coordinate escalation issues across Tier 3 and Tier 4 Corporate IT resources to resolution
  • Coordinate with onsite Leadership on operational technology needs
MANAGEMENT COMPETENCIES Leadership

-
Adaptability:

  • Maintainsperformance level under pressure or when experiencing changes or challenges in the workplace.
-
Communication:

  • Conveys information and ideas to others in a convincing and engaging manner througha variety of methods.
-
Problem Solving and Decision Making:

  • Identifies and understands issues, problems, and opportunities; obtains and compares information fromdifferent sources to drawconclusions, develops andevaluates alternatives andsolutions, solves problems, and chooses a course of action.
-
Professional Demeanor:

  • Exhibits behavioralstyles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
-
Building and Contributing to Teams:

  • Participates as a member of a teamto move toward the completion of common goals while fosteringcohesion and collaboration among team members.
-
Driving for Results:

  • Sets high standards of performance for self and/orothers; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes actionand goes beyond what is required.
-
Planning and Organizing:

  • Gathers information and resources requiredto set a plan of action for self and/orothers; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships

-
Coworker Relationships:

  • Interacts with others in a way that builds openness, trust, and confidence inthe pursuit of organizational goals and lasting relationships.
-
Customer Relationships:

  • Develops and sustainsrelationships based on an understanding of customer/stakeholder needs and actions consistent withthe company's service standards.
-
Global Mindset:

  • Supports employees and business partners with diverse styles, abilities,motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results;and ensures employees are giventhe opportunity to contribute to their
    full potential.

Generating Talent and Organizational Capability
-
Talent Management:

  • Provides supportand feedbackto help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
-
Applied Learning:

  • Seeks and makes the most of learning opportunities to improveperformance of self and/or others.
-
Business Acumen:

  • Understands and utilizes business informationto manage everyday operationsand generate innovative solutions to approach business andadministrative challenges.
-
Technical Acumen:

  • Understands and utilizes professionalskills and knowledge in a specific functional areato conduct and manage everyday business operations and generate innovativesolutions to approach functionspecific work challenges.
-
Basic Competencies:

  • Fundamental competencies required for accomplishing basic work activities.
-
Basic Computer Skills:

  • Uses basic computer hardware and software(e.g.,personal computers, word processing software, Internet browsers,etc.).
-
Mathematical Reasoning:

  • Adds, subtracts, multiplies, or divide