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Front Office Supervisor

3 months ago

Dallas, Texas, United States Hyatt Hotels Corp. Full time
The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling.

General Responsibilities include:

  • Inspect guest rooms, guest hallways, and public areas.
  • Work well with your team to maintain the cleanliness scores with the tools provided (12 point inspection as well as heat map),
  • Programming deep clean projects.
  • Counseling and interviewing employees.
  • Resolving guest complaints that arise from issues encountered in the rooms.
  • Following up on We care entries, working closely with Engineering to promote a successful PM program.
  • Training the staff on the latest Hyatt cleanliness standards using the tools/cleaning supplies necessary to complete the tasks and other general office duties.
  • The supervisor will also have to be able to manage supplies in an effective way to prevent waste, complete inventories, complete purchase orders.
  • Able to oversee projects on going in HSKP.
  • Be part of committees relevant to the Housekeeping dept. as well as Guest experience.
  • Prior supervisory experience preferred.
  • Able to conduct daily pre-shift meetings.
  • Maintain a positive relationship with the front office team.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms;
  • Attend meetings as assigned by leadership.
  • High focus on the arrival, in house and departure experience.
  • Responsible for communication with all departments for the Front Office.
  • Managing the House. (Inventory, Arrivals and Departures, OOO/OOS rooms, Blocking for Excellence.)
  • Monitor all guests requests through Zingle, HotSos and communicate those in a timely manner.
  • Greeting VIP's upon arrival and continued follow up throughout their stay.
  • Assisting with overseeing all Bellman and concierge tasks.
  • Focus on the Rooms Division's key metrics, Customer Service, Cleanliness and Working order.
  • Maintaining daily, monthly and year goals for World of Hyatt enrollments and upsells.
  • Work experience as a Housekeeping and/or Front Office Supervisor
  • Hands-on experience with cleaning and maintenance tasks
  • Excellent organizational and team management skills
  • Confident and fluent in written and verbal English, the knowledge of other Spanish is preferred
  • Flexible schedules and working hours, willingness to work on weekends & holidays.
  • Computer skills -Microsoft Office.
  • Time management skills.
  • Problem-solving skills.
  • Able to work under pressure.
  • Customer service skills.
  • Able to follow up and resolve escalated complaints
  • Able to stand for long periods of time.
  • Customer service skills.
  • Team player.
  • Detail oriented.
  • Organizational skills a must.
  • Excellent communication skills.
  • Task driven and result oriented.
  • Knowledge of Opera system, Hotsos, Reserve, Colleague Advantage