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Front Office Supervisor

2 months ago


Dallas, Texas, United States Westin Dallas Downtown Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Westin Dallas Downtown. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Customer Service: Greet guests with a warm and welcoming smile, respond to inquiries, and resolve issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, including checking guests in and out, handling room assignments, and processing payments.
  • Team Leadership: Supervise and train front desk staff, provide guidance and support, and ensure excellent teamwork and communication.
  • Problem-Solving: Resolve guest complaints and issues in a fair and efficient manner, using your problem-solving skills and knowledge of hotel policies and procedures.
  • Communication: Communicate effectively with guests, staff, and management, using clear and concise language and active listening skills.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: One year of experience in customer service, hospitality, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems and software.
  • Qualifications: Ability to work varied shifts, including evenings, weekends, and holidays; ability to lift up to 25 pounds and stand for long periods.
Benefits

Westin Dallas Downtown offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.