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Premium Guest Services Coordinator Full Time

3 months ago

Charlotte, North Carolina, United States American Airlines Full time
Welcome to the Premium Customer Services Coordinator Position at American Airlines

Are you eager to join a team where you can unleash your potential, travel the globe, and enhance your skills while having a blast? At American Airlines, we offer you the chance to be part of something bigger, overcome challenges with flexibility, and evolve both personally and professionally.

Why you'll enjoy this role

As a Premium Customer Services Coordinator (PCSC), you will play a vital role in ensuring top-notch service within the PCSC work area. In this position, you may also lead and guide other team members, all while earning a starting pay of $22.07 per hour.

Key Responsibilities

Explore the main job functions:

  • Deliver exceptional customer service to all clients
  • Register and validate customers' club/lounge access
  • Manage flight bookings and confirmations using specialized tools
  • Assist premium customers with flight check-ins and other services
  • Monitor flights to ensure a seamless experience for customers
  • Handle ticketing, priority lists, and customer travel issues promptly
  • Coordinate elite status customer services and support
  • Assist with baggage and amenities at club/lounge facilities
  • Communicate with partners for lounge services and customer needs
  • Oversee lounge appearance and service quality standards
  • Support customer service activities and resolve escalated issues efficiently
  • Train and supervise club/lounge agents to deliver exceptional service
  • Conduct routine tasks to ensure smooth operations and customer satisfaction
  • Adhere to company policies, industry regulations, and safety standards
  • Ensure a professional appearance and behavior at all times
  • Utilize internal systems effectively during customer interactions
Qualifications for Success

Minimum Requirements and Qualifications:

  • High school diploma or equivalent qualification
  • Proficient in English; bilingual skills may be required in some locations
  • Strong customer service experience in a hospitality environment
  • Ability to manage multiple tasks with attention to detail and customer care
  • Excellent communication and interpersonal skills
  • Prior experience in the travel industry and customer-facing roles preferred
  • Comfort with technology and basic PC skills
  • Flexible availability, including weekends and holidays
Perks and Benefits

At American Airlines, we offer our team members:

  • Exciting Travel Benefits: Explore 365 destinations worldwide with loved ones
  • Comprehensive Health Coverage: Access to health, dental, vision benefits, and more
  • Wellness Programs: Tools and resources to support your well-being
  • 401(k) Program: Employer contributions available after one year
  • Additional Benefits: Employee Assistance Program, pet insurance, and various discounts
Join the Diverse Community at American Airlines

American Airlines fosters a culture of inclusion and diversity, where every team member is valued and supported. With over 20 Employee Business Resource Groups, we strive to create an environment where everyone can thrive and contribute to our success. Join us in keeping the world's largest airline operating smoothly and making a difference in people's journeys.