Guest Services Representative

2 weeks ago


Charlotte, North Carolina, United States McKibbon Hospitality Full time

What Defines a McKibbon Front Desk Representative?

The front desk representative serves as the initial point of contact for guests. As the welcoming face of the establishment, this role requires a personable demeanor and a strong commitment to guest interaction. You will be tasked with engaging guests in a friendly and efficient manner, ensuring their needs are met promptly.

A Typical Day Includes:

  • Anticipating and addressing guests' needs while providing timely responses.
  • Maintaining positive relationships with guests at all times.
  • Resolving guest issues to ensure satisfaction.
  • Possessing comprehensive knowledge of hotel features, services, operating hours, room rates, special packages, and scheduled activities.
  • Processing guest check-ins and verifying registration details.
  • Managing overbooked situations or 'walked' guests.
  • Recording wake-up call requests accurately.
  • Communicating essential guest information to relevant departments.
  • Resolving discrepancies in room status reports with housekeeping.
  • Training in Food and Beverage operations to assist as necessary.

Qualifications:

  • Prior experience in a front desk role or similar position.
  • A high school diploma or equivalent vocational training.
  • Experience in a hotel environment is highly preferred.
  • Proficiency in computer usage.
  • Basic mathematical skills.
  • Ability to deliver exceptional customer service while maintaining professionalism.
  • Capability to input and retrieve information in property management systems.

Preferred Skills & Attributes:

  • Excellent verbal and written communication abilities.
  • Capacity to foster a fun and supportive workplace atmosphere.

Benefits & Perks:

At McKibbon, we recognize that exceptional hospitality begins with our team members. We prioritize the employee experience just as much as that of our guests. Our comprehensive benefits package reflects our commitment to creating a balanced work environment. Highlights include:

Health & Wellness:

  • Full-time associates receive a comprehensive benefits package, including medical, dental, and vision coverage.
  • Life insurance and short- and long-term disability options.
  • Paid time off and holidays.
  • Access to the Wellbeats APP for physical and mental wellness support.

Financial & Career Growth:

  • Competitive compensation with performance incentives.
  • Referral program for associates.
  • Training programs, workshops, and conferences for professional development.
  • 401K savings plan with matching contributions for full-time associates.
  • Tuition reimbursement opportunities.

Community Engagement:

  • Fundraising matching program.
  • Volunteer opportunities available.
  • 24/7 chaplain services.
  • Exclusive discounts on hotel stays.

Note: McKibbon requires successful completion of a criminal background check as part of the hiring process.



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