Current jobs related to Guest Services Representative - Charlotte, North Carolina - ABC Investments and Management Company

  • Guest Service Representative

    1 month ago

    Charlotte, North Carolina, United States Hotel Resource Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at AC Hotels & Residence Inn Charlotte City Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from check-in to check-out.About the...

  • Guest Services Representative

    4 weeks ago

    Charlotte, North Carolina, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests.Key Responsibilities:Assist guests with their needs and respond to requests in a timely and professional manner.Process reservations,...

  • Guest Services Representative

    4 weeks ago

    Charlotte, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Guest Services RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hendrick Automotive Group. As a Guest Services Representative, you will be responsible for providing exceptional customer service, ensuring a positive and welcoming experience for our guests, and...

  • Guest Service Representative

    1 week ago

    Charlotte, North Carolina, United States Hilton Charlotte University Place Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at the Hilton Charlotte University Place. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to guests upon...

  • Guest Services Representative

    2 weeks ago

    Charlotte, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Guest Services RepresentativeAt Hendrick Automotive Group, we are seeking a highly skilled Guest Services Representative to join our team. As a key member of our sales department, you will be responsible for ensuring a positive and welcoming experience for our guests.Key Responsibilities:Provide exceptional customer service and ensure a friendly...

  • Guest Services Representative

    3 weeks ago

    Charlotte, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Guest Services RepresentativeJob Summary: We are seeking a highly skilled Guest Services Representative to join our team at Hendrick Lexus Charlotte. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests, providing administrative support, and maintaining accurate...

  • Guest Services Representative

    2 months ago

    Charlotte, North Carolina, United States McKibbon Hospitality Full time

    What Defines a McKibbon Front Desk Representative?The front desk representative serves as the initial point of contact for guests. As the welcoming face of the establishment, this role requires a personable demeanor and a strong passion for customer interaction. You will be tasked with engaging with guests in a friendly and efficient manner, ensuring their...

  • Virtual Guest Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States ESA Management, LLC Full time

    Job Title: Virtual Guest Service RepresentativeJoin ESA Management, LLC as a Virtual Guest Service Representative and play a key role in delivering exceptional guest experiences. As a member of our team, you will be responsible for providing top-notch assistance to guests, managing check-ins and check-outs, and ensuring a seamless virtual guest...

  • Hotel Guest Service Representative

    2 days ago

    Charlotte, North Carolina, United States Hyatt Full time

    Hotel Guest Service RepresentativeAt HYATT house, we're looking for a skilled Hotel Guest Service Representative to join our team. As a key member of our front desk staff, you'll be responsible for ensuring a seamless guest experience from check-in to check-out. Your excellent communication and organizational skills will be essential in providing top-notch...

  • Guest Services Representative

    4 weeks ago

    Charlotte, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Hendrick Lexus Northlake. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests, providing administrative support, and maintaining accurate records.Key ResponsibilitiesPerform opening and...

  • Guest Services Representative

    1 week ago

    Charlotte, North Carolina, United States Hendrick Automotive Company Full time

    Job Summary:As a Guest Services Representative at Hendrick Automotive Company, you will be responsible for ensuring a friendly and receptive environment for guests and providing administrative functions of the sales department. This includes accurate recording of customer traffic and production of reports with critical sales process metrics.Key...

  • Guest Services Representative

    3 weeks ago

    Charlotte, North Carolina, United States Hendrick Automotive Company Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Hendrick Lexus Charlotte. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support to our sales team.Key ResponsibilitiesPerform opening and closing...

  • Guest Services Representative

    4 weeks ago

    Charlotte, North Carolina, United States U S National Whitewater Center Full time

    Job SummaryThe Guest Services Representative at the U S National Whitewater Center is responsible for creating a welcoming atmosphere for all guests. This role requires providing exceptional customer care and clear communication with guests.Key ResponsibilitiesMaintain accurate knowledge of activities, products, and services offered at Whitewater.Communicate...

  • Guest Services Representative

    6 days ago

    Charlotte, North Carolina, United States Hendrick Automotive Company Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Hendrick Lexus Charlotte. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support through accurate recording of customer traffic and production of reports...

  • Guest Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States Tara Investments Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Tara Investments. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to guests upon arrival and...

  • Outdoor Guest Services Representative

    2 months ago

    Charlotte, North Carolina, United States U S National Whitewater Center Full time

    Job OverviewThe Outdoor Guest Services Representative at the U S National Whitewater Center plays a vital role in fostering a warm and inviting environment for all visitors. This position involves guiding guests to ensure their needs align with the various offerings available. The role is part-time and hourly, reporting directly to the Guest Services...

  • Guest Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Hilton Hotels Corporation Full time

    Guest Service Agent Opportunity at Hilton HotelsWe are seeking a skilled Guest Service Agent to join our team at Hilton Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Greet and Register Guests: Welcome guests...

  • Guest Service Representative

    1 month ago

    Charlotte, North Carolina, United States Auro Hotels Full time

    Job Title: Guest Service AgentJob Summary:We are seeking a dedicated Guest Service Agent to join our team at Auro Hotels. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Greet guests in a professional and friendly manner, maintaining eye...

  • Guest Services Representative

    2 weeks ago

    Charlotte, North Carolina, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Hilton Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued customers.Key Responsibilities:Greet and register guests, ensuring a warm and welcoming experienceProcess...

  • Guest Service Representative

    1 week ago

    Charlotte, North Carolina, United States HYATT Hotels Full time

    Job SummaryThe Guest Service Agent is a key member of the HYATT house team, responsible for delivering exceptional guest experiences. This role requires excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesCheck in and check out hotel guests in a friendly and efficient mannerProvide...

Guest Services Representative

2 months ago

Charlotte, North Carolina, United States ABC Investments and Management Company Full time

Exciting Opportunity at a New Hotel

Position: Front Desk Agent

As a Front Desk Agent, you will be the primary point of contact for guests, responsible for warmly welcoming and registering them upon arrival. Your role includes explaining accommodations, processing payments, and ensuring a smooth check-out experience. You will address a variety of guest inquiries and requests, providing personalized recommendations to enhance their stay while adhering to company policies and brand standards.

Key Responsibilities:

  • Efficiently check in guests, ensuring room assignments and rates are accurate.
  • Process check-outs, ascertain guest satisfaction, and settle bills accurately.
  • Manage incoming reservations via phone and respond to inquiries about hotel services.
  • Handle guest complaints and service requests to exceed expectations.
  • Operate as the hotel phone operator, directing calls and delivering messages.
  • Maintain accurate records of room availability and guest accounts using front desk software.
  • Ensure the cash and billing drawer is balanced and manage all transactions responsibly.
  • Follow brand standards for processing guest stays and utilize suggested selling techniques.
  • Coordinate with housekeeping to update room statuses.
  • Stay informed about safety procedures and maintain equipment in working order.

Qualifications:

  • Exceptional customer service skills.
  • Ability to work both independently and collaboratively.
  • Strong communication skills, both verbal and written.
  • Attention to detail and ability to multitask effectively.
  • Demonstrated initiative and a proactive approach to tasks.

This position is full-time and may require flexibility in scheduling. Join ABC Investments and Management Company in delivering outstanding hospitality experiences.