Guest Services Representative
1 week ago
What Defines a McKibbon Guest Services Representative?
The guest services representative is typically the initial point of contact for visitors. As the welcoming face of the establishment, this role requires a personable demeanor and a strong passion for assisting others. Your primary responsibility is to communicate in a friendly and efficient manner, ensuring that all guest needs are effectively met.
A Typical Day Includes:
- Anticipating guest requirements, responding swiftly, and acknowledging all guests promptly.
- Maintaining positive relationships with guests at all times.
- Addressing guest complaints and ensuring overall satisfaction.
- Possessing comprehensive knowledge of hotel features/services, operational hours, room rates, special offers, daily occupancy, and scheduled group activities.
- Processing guest check-ins and verifying registration details.
- Managing overbooked situations or 'walked' guests.
- Recording wake-up call requests accurately.
- Communicating relevant guest information to appropriate departments.
- Resolving discrepancies in room status reports with housekeeping.
- Training in Food and Beverage operations to assist as necessary.
- Prior experience as a guest services representative or in a comparable position.
- A high school diploma or equivalent vocational training certificate.
- Experience in a hotel environment is highly preferred.
- Proficiency in computer usage.
- Basic mathematical skills.
- The ability to deliver exceptional customer service while maintaining professionalism.
- Capability to input and retrieve information in property management and/or point-of-sale systems.
- Excellent verbal and written communication abilities.
- A knack for fostering a fun and supportive workplace atmosphere.
At McKibbon, we recognize that hospitality begins from within, which is why we prioritize the employee experience as much as that of our guests. Our competitive benefits package, combined with our vibrant spirit, aims to create a balanced environment of work and enjoyment. Our employees are our foremost investment. Our benefits package includes:
Physical & Mental Wellness:
- Comprehensive benefits for full-time associates, including medical, dental, and vision coverage.
- Life insurance and short- and long-term disability options.
- Paid time off and holidays.
- Access to the Wellbeats APP for physical and mental wellness support.
- Competitive compensation with performance incentives.
- Referral program for associates.
- Training classes, workshops, and conferences for career advancement.
- 401K savings plan with matching contributions for full-time associates.
- Tuition reimbursement opportunities.
- Fundraising matching program.
- Volunteer opportunities available.
- 24/7 chaplain services.
- Exclusive discounts on hotel rates.
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