Guest Services Operations Lead
2 weeks ago
Position Overview:
As a key member of the Rooms & Guest Services Operations team, you will be responsible for overseeing front desk activities and ensuring exceptional service delivery to all guests.
Compensation:
$18.00/hour, Full Time, Open Availability
Key Responsibilities:
- Execute designated cashier and closing reports within the system.
- Review shift logs and daily memos, documenting essential information.
- Coordinate with relevant departments (e.g., Bellperson, Housekeeping) to address guest inquiries and issues.
- Manage guest check-ins by confirming reservations, verifying identities, processing payments, and issuing room keys.
- Sell accommodations to walk-in guests based on availability, ensuring compliance with market rates.
- Process charges from various outlets to guest rooms.
- Assist in training, evaluating, and mentoring team members; act as a role model for the Guarantee of Fair Treatment/Open Door Policy.
- Report any accidents, injuries, or unsafe conditions to management; complete necessary safety training.
- Adhere to company policies and maintain a professional appearance at all times.
- Welcome guests with genuine hospitality, anticipating their needs and addressing any requests.
- Communicate effectively with guests and colleagues, maintaining a positive work environment.
- Ensure quality standards are met consistently.
- Perform physical tasks as required, including lifting and moving objects up to 25 pounds.
- Undertake additional duties as assigned by Supervisors.
Preferred Qualifications:
- Education: High school diploma or equivalent.
- Experience: Minimum of 1 year in a related role, with at least 1 year in a supervisory capacity.
- Certification: None required.
Marriott International is committed to creating a diverse workforce and fostering an inclusive culture. We uphold non-discrimination principles and value every individual’s contribution. At Courtyard, we strive to meet the needs of travelers, ensuring a rewarding experience for both guests and team members.
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