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Guest Relations Coordinator

2 months ago

Charlotte, North Carolina, United States Village Tavern Full time
Position Overview

Village Tavern is seeking enthusiastic individuals to join our team as Guest Relations Coordinators. If you thrive in a dynamic environment and enjoy making guests feel at home, this role is perfect for you.

Key Responsibilities:

  • Warmly welcome guests upon arrival and bid farewell as they leave, ensuring a memorable experience.
  • Efficiently manage guest flow into the dining area.
  • Escort patrons to their designated tables, providing menus and introducing their server.
  • Handle incoming phone calls with professionalism.
  • Organize and manage reservations, prioritizing them to enhance guest satisfaction.
  • Relay guest requests and notes to the serving staff and management.
  • Maintain a clean and organized workspace.
  • Exhibit a positive and professional demeanor towards both guests and team members.
  • Complete tasks assigned by management in a timely manner.

Qualifications:

  • Friendly and approachable personality.
  • Strong customer service skills.
  • Effective verbal and written communication abilities.
  • Ability to maintain composure in a fast-paced setting.

Benefits:

  • Flexible scheduling options for both full-time and part-time roles.
  • Competitive earning potential.
  • Employee discounts on meals.
  • Health insurance available for full-time employees.
  • Opportunities for career advancement within the organization.

Join us at Village Tavern and contribute to creating exceptional dining experiences for our guests.