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Re-Engagement Specialist

3 months ago

White, Georgia, United States Surya Carpet Full time
Job Description

ABOUT SURYA

Surya is a leading home décor company, gaining attention for its innovative designs and breadth of high-quality home accessories. Products include area rugs, pillows, throws, accent furniture and art sold through a broad spectrum of global retailers, distributors, and interior designers and decorators. Surya fosters an energetic work environment of creativity and collaboration, with each employee taking personal ownership in the company. Surya has been named for seven consecutive years to Inc. Magazine's Inc. 500/5000 list of Americas fastest growing privately held companies.

POSITION OVERVIEW

As we continue to expand, we are looking for a competitive, high-energy Reengagement Specialist to sell our home décor products through Surya's buyer-seller process within an assigned book that covers multiple states. Your focus will be on inactive, smaller to mid-size customers within the Inside Sales Department. Quarterly travel to markets for one-week intervals is required, up to four times a year.

RESPONSIBILITIES


• Actively engage in learning Surya's buyer-seller process specific to reengagement, and gaining proficiency in coaching customers on our Key Value Propositions

Work closely with our customers to gain insights into their goals and pain-points in business.


• Achieve stated Key Performance Indicators specific to the reengagement role


• Maintain customer and sales activity data in Salesforce


• Resolve customer issues and manage/escalate concerns as appropriate

REQUIREMENTS


• Bachelor's degree


• 1 year of sales experience, or transferable experience in the field of Design or Retail


• Willingness to learn our buyer-seller process


• Resilience and an ability to overcome objections


• Passionate about home décor brands


• Proficient in MS Office suite; experience with Salesforce a plus


• Attend quarterly markets
• This position is full-time in-office



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