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Customer Engagement Specialist in Retail

2 months ago


White Marsh, Maryland, United States Bob's Discount Furniture Full time
Role Overview

As a Customer Engagement Specialist, you will play a vital role in enhancing the shopping experience for our clients. Your primary responsibility will be to welcome and connect with customers, identifying their home furnishing preferences and assisting them in realizing their design aspirations.

Key Responsibilities
  • Customer Interaction: Engage with customers in a friendly and professional manner to understand their needs.
  • Service Excellence: Deliver exceptional customer service that ensures a memorable shopping experience.
  • Relationship Building: Establish and maintain rapport with clients to foster loyalty and repeat business.
Skills and Qualifications

The ideal candidate will possess a passion for guest experience and a strong background in sales. A commitment to providing outstanding service is essential for success in this role.