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Customer Engagement Specialist

2 months ago

White Plains, New York, United States Forward Full time

About Forward: Forward is on a transformative mission to make high-quality healthcare accessible to a billion individuals worldwide. We are constructing the most sophisticated healthcare platform, integrating hardware, software, and medical professionals under one umbrella. Founded by former leaders from Google and Uber, we are backed by some of the most prominent investors and entrepreneurs in the industry.

Role Overview: We are seeking skilled individuals to join our in-person Membership Advisor team. In this capacity, you will represent Forward, enlightening potential members about the advantages of having accessible, preventative healthcare through their Forward Membership.

Key Responsibilities:

  • Manage the complete onsite lead journey from initiation to conclusion.
  • Conduct product demonstrations, guiding prospective members through an engaging, immersive experience that illustrates the benefits of being a Forward member.
  • Engage with potential members as they visit our site, sharing our mission to enhance their healthcare experience.
  • Adapt to various roles and responsibilities, demonstrating versatility and the ability to pivot as priorities evolve.

Candidate Profile:

  • 1-3 years of experience in Sales or Customer Service, or relevant internship experience.
  • Exemplary ownership, confidentiality, and meticulous attention to detail.
  • A strong competitive spirit coupled with high standards.
  • Confident, persistent, an attentive listener, and persuasive communicator.
  • Excellent written and verbal communication skills.
  • Able to build rapport and establish relationships with diverse individuals.
  • Outstanding organizational skills with a strong follow-through on tasks.

Logistical Details:

  • Job Type: Full-time, Onsite (may include evenings and weekends)
  • Compensation: $60-100K ($18/hr base + uncapped commissions)
  • Benefits: Medical Insurance, HSA, PTO, Forward Membership