Customer Service Specialist

2 weeks ago


White Plains, United States CVR New York Full time

CVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Customer Service Specialist. This position will service participants in assisting low-income families and individuals, who may include homeless, elderly, or disabled, to secure affordable housing and improved living conditions with the goal of improved quality of life and self-sufficiency.General Responsibilities Include:Perform and complete annual re-certifications, interim re-certifications, new admissions, transfers, port outs, port ins, special program referrals (as assigned), terminations, and rent increases for the Housing Choice Voucher Program participants for Affordable Housing.Notify participants and owners of the results of interim re-certification.Collect re-certification information, including income and any other required documentation for the administration of the HCV program.Schedule re-certifications and appointments with participants; interview participants for Affordable Housing.Monitor participant moves and lease terminations for Affordable Housing.Accurately enter data into appropriate databases.Conduct briefing with tenants to explain HUD, and administrative plan guidelinesAccurately prepare weekly reports on re-certification and other reports.Candidates must have:Bachelors degree or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or familiesAttention to DetailBasic Math skillsExcellent Organization skillsExcellent Customer Service skillsIntermediate knowledge of Microsoft Office applications: Outlook, Word, and ExcelMust be able to perform assigned tasks in a remote work environment when requiredMust have the ability to adapt to a changing work environmentMust be able to meet productivity and accuracy requirementsMust have critical thinking skills

Minimum Salary: 50,000 Maximum Salary: 50,000 Salary Unit: Yearly



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