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Territory account specialist

3 months ago

Portland, Oregon, United States Novartis Full time
About The RoleThis is a field-based and remote opportunity.
Novartis is more than an organization. It is a thriving community where talented people can truly belong.

Working closely and collaboratively, we achieve a collective impact that is far greater than any of us could achieve alone.

When we put our heads together, we can do brilliant work. And when we do brilliant work, we can achieve remarkable things for the world. Every advance we make, however large or small, helps to improve the lives of patients and their families. It inspires us to go further, always seeking 'better' for the people relying on us.

The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME).

The Territory Account Specialist is well-versed in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement

Key Responsibilities:


Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met.

Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results.

Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support.

Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and optimally manage business opportunities/challenges.

Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers.

Lead any required planning meetings with key partners to solve more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met with urgency.

Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs.

Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments.

Driving is an essential function of this role, meaning it is fundamental to the purpose of this job and cannot be eliminated.

Because driving is an essential function of the role, you must have a fully valid and unrestricted drivers license to be qualified for this role.

The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.

COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination.

As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated.

This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions.

Please send accommodation requests to Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between:

Territory Account Specialist:
$102,400 and $153,000/year | Senior

Territory Account Specialist:
$124,000 and $186,000/year | Executive

Territory Account Specialist:
$136,800 and $205,200/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EEO StatementWe are Equal Opportunity Employers and take pride in maintaining a diverse environment.

We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.


Accessibility and Reasonable Accommodations:
Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please let us know the nature of your request, your contact information and the job requisition number in your message:Novartis: e-mail or call Sandoz: e-mail or call: Role Requirements

Essential Requirements:

Bachelors degree required, advanced degree a plus.2+ years experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.

Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customer segments.

Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies & laws.

This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory border.

Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.

No relocation assistance available. Must have a valid drivers license.

Desirable Requirements:
Experience across therapeutic groups, disease states, account management strategy, and new product launches.

Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

Company will not sponsor visas for this position.

Leveling Guidelines:
the position will be filled at level commensurate with experience

Territory Account Specialist:
2+ years experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years
Senior

Territory Account Specialist:
5+ years experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years
Executive

Territory Account Specialist:
10+ years experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years

Why Novartis:

Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world.

How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions.

Be a part of this mission and join us Learn more here:
Receive:
You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.

to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: Field Roles with a

Dedicated Training Period:

The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.

DivisionUSBusiness UnitCUSTOMER ENGAGEMENTWork LocationPortland, ORCompany/Legal EntityNovartis PharmaceuticalsFunctional AreaSalesJob TypeFull TimeEmployment TypeRegularShift WorkNoEarly TalentNo#J-18808-Ljbffr