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CARES Program Specialist

3 months ago

Austin, Texas, United States The Amherst Group Limited Full time

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

CARES Case Management:

  • Maintains a caseload of an average of 40 Residents.
  • Conducts assessments with residents to identify the psychosocial, economic, and physical needs of the household.
  • Provides information and referrals, as appropriate, and supports residents in connecting to appropriate resources.
  • Develops and implements individual service plans and assesses and reassesses residents' support systems and available community resources.
  • Provides case management and maintains documentation to accurately evaluate the resident's progress and ongoing resident and household needs.
  • Supports residents in the stabilization of bio-psychosocial functioning and economic needs.
  • Facilitates resident contact and interdisciplinary communications on resident behalf.
  • Provides short-term crisis counseling and support.
  • Provides closure planning to residents exiting the CARES case management program.
  • Participate in special projects as assigned by supervisor.
  • Facilitate ERAP Consultations with CARES residents needing assistance with Emergency Rental Assistance Programs.
  • Follow up on the completion of ERAP applications and ensure follow-through with program requirements.
  • Maintains knowledge of best practices in human/social services.
  • Participates in organizational workgroups.
What you'll need to have:
  • Bachelor's degree from an accredited college or university with a major specialization in Social Work or a Human/Behavioral/Social Services related field OR Master's degree from an accredited college or university with major course work in a field related to Social Work
  • Minimum of two (2) years of experience in a field related to counseling individuals and/or case management services.
  • Knowledge of crisis intervention and counseling techniques used in trauma, grief, or crisis situations.
  • Skill in effective oral and/or written communication.
  • Skill in establishing and maintaining good working relationships with other social service programs.
  • Skill in preparing clear and concise written reports.
  • Ability to learn and understand regulations across the MSR platform which includes 17 states.
  • Ability to develop diplomatic relationships across multiple communities, within and external to the company.
  • Ability to interact with residents, interns, and organization peers in a strength-based, solution-focused manner.
  • Ability to acquire and maintain knowledge of community resources available for basic needs, therapeutic interventions, and/or psychosocial support.
Preferred:
  • Bilingual proficiency in English and Spanish
  • Skill in motivational interviewing and solution-focused techniques
  • Knowledge of Federal and State program requirements for services to adults and families.
  • Knowledge of theoretical constructs of human development and ecological systems.
  • Knowledge of evidence-based interventions and counseling techniques used in trauma, grief, or crises.
Our full-time employee benefits include:
  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
  • Employer-paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
  • Backup childcare offered through Bright Horizons
Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.