Program Specialist I

2 months ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary

We are seeking a highly skilled and detail-oriented Program Specialist I to join our team at the Texas Department of Aging & Disability Services. As a key member of our Immunization Unit, you will play a critical role in supporting the processing of Texas IIS Registrations and Renewals, performing immunization record data entry and customer notifications, and providing exceptional customer support and program support activities.

Key Responsibilities
  • Registration and Renewal Support
    • Verify legitimacy of organizations registering and renewing to meet legal requirements for reporting and accessing IIS client and immunization data.
    • Identify and resolve registration and renewals issues, data entry errors, and other related data quality issues.
    • Perform outreach to organizations registering to verify and confirm information submitted for registrations and renewals.
  • Immunization Record Management
    • Perform resolution of duplicate and questionable match (QM) records.
    • Interact with providers, local health departments, and other users to investigate and resolve QMs.
    • Identify and resolve user training or quality assurance (QA) issues which may result in QMs, data errors, or records quality problems.
  • Customer Support and Program Support
    • Assist with handling inquiries to Customer Support area.
    • Provide on-site and telephone training in record search and data entry to assist users and assure quality of immunization records.
    • Receive and process immunization record requests from providers and the public.
Requirements
  • Knowledge and Skills
    • Knowledge of basic public health program practices, principles, and techniques.
    • Knowledge of basic immunization and immunization registry practices, principles, and benefits.
    • Knowledge of rules, regulations, policies, and procedures, and ability to interpret them.
    • Knowledge of English grammar, punctuation, spelling, and basic arithmetic.
  • Ability and Skills
    • Ability to interpret immunization registry rules and Immunization Unit policies.
    • Ability to maintain complex and confidential data files and records and resolve problems.
    • Ability to organize, coordinate, and perform multiple ongoing work assignments.
    • Ability to establish effective working relationships with supervisor, co-workers, and other division personnel.
    • Ability to deal with the public and health care professionals, and to communicate effectively both orally and in writing.
Working Conditions

This position requires the ability to work in a fast-paced environment with multiple priorities and deadlines. The successful candidate will be able to work independently with minimal supervision and as part of a team to achieve goals and objectives.

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