Program Specialist II

2 days ago


Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:

We are seeking a highly skilled and motivated Program Specialist II to join our team at the Texas Department of Aging & Disability Services. This role will play a critical part in supporting the Immunization Information System (IIS) Unit, working under minimal supervision from the Continuous Quality Improvement (CQI) Team Manager.

Key Responsibilities:
  • Support the processing of Texas IIS Registrations and Renewals, verifying legitimacy of organizations and resolving registration and renewal issues.
  • Coordinate and develop training tools and communication resources, including training guides, promotional materials, and curriculum.
  • Provide outreach and training to immunization program health educators, IIS Helpdesk staff, and TVFC site visit staff, as well as serve as a liaison to registered provider clinics and other Immunization programs.
  • Coordinate the education of the customer service team to respond to calls from health care providers, school personnel, childcare providers, and other stakeholders.
Requirements:
  • Knowledge of public health program practices, principles, and techniques.
  • Knowledge of the immunization program, immunization registries, and laws relating to immunization registries.
  • Interpersonal skills and problem-solving skills.
  • Ability to effectively communicate over the telephone, verbally, and in writing.
  • Ability to identify and define customer needs, gather and analyze facts, and devise solutions to problems.
Working Conditions:

This role may require daytime or overnight travel as necessary.



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