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Technical Director, Salesforce Lifecycle

3 months ago


Chicago, Illinois, United States Cisco Full time
Technical Director, Salesforce Lifecycle

Location:
Alternate Location
Remote
Area of Interest
Information Technology
Compensation Range
174700 USD USD
Job Type
Professional
Software Development
Job Id
1421584
The Cisco IT Lifecycle Team brings digital transformation to life for our customers, partners, and employees.

We accelerate Cisco's revenue growth by creating excellent customer and partner experiences through modern digital interactions at every step of their Lifecycle.

What You'll Do

You will serve as Component Family Lead, leading multi-million dollar global transformation programs, requiring extensive knowledge of opportunity management, both new and renew, customer success, portfolio management, program management, Agile execution and product management, user experience, implementation of SaaS, Salesforce implementations, business models, business and technology alignment, operations planning, influencing and negotiating, budget management, vendor management, outsourcing with nearshore and offshore models.

Who You'll Work With
Work directly with Cisco's IT, Business and Transformation Leaders to deliver scalable architecture solutions, built on the Salesforce Platform.

Work across both functional and technical teams, leading solution designs with architect and development peers to ensure we deliver a best-in-class experience for sales, customer success, renewals and marketing teams.

Minimum Qualifications
Senior technical leadership skills with deep business expertise, inspirational leadership, and outstanding communication skills.

10+ years of proven ability in leading Salesforce architecture and development at an enterprise scale, including performance and application benchmarking.

Served as a lead engineer in development and maintenance of large code-bases, with an emphasis on re-architecting and removing legacy debt.

Understands the principles of config vs. code.
Acted as a mentor and advisor within a development or product organization to improve process and procedures, i.e. developer excellence.
Polished executive presence with a keen eye for navigating highly matrixed organizations. Speaks with authority and writes with clarity.

The successful candidate can communicate at the right level of detail and with a clear message when interacting with our stakeholders.

Preferred Qualifications
Certification in Salesforce Admin, Advanced Admin, Service Cloud, Sales Cloud, and Platform Developer I&II, or Certified Technical Architect.
Ability to balance critical thinking with pragmatic operational execution and delivery, including coordinating relevant resources.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists.

Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.

We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.

We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way.

Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco
Message to applicants applying to work in the U

S and/or Canada:


When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S.

and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target.

Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training.

Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access


to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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