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Senior Customer Success Strategist

2 months ago

Chicago, Illinois, United States Salesforce Full time

About Salesforce
Salesforce is at the forefront of transforming business through AI, Data, and CRM solutions. We empower individuals to become Trailblazers, enhance performance, and positively impact the world through their business endeavors. If you are passionate about organizations thriving while making a difference, this is the ideal environment for you.

Position Title:
Senior Customer Success Strategist

Key Responsibilities:

  • Act as a trusted partner to client organizations, fostering relationships and delivering value.
  • Offer technical insights to maximize Salesforce utilization and achieve business objectives.
  • Serve as the primary contact for client issues and oversee communication.
  • Coordinate resources to enhance customer health, engagement, and success.
  • Manage all Signature deliverables, contract renewals, and growth opportunities.

Essential Qualifications:

Experience in Technical Customer Success, SaaS solutions, or Technology Consulting.

  • Proficiency with Tableau or comparable platforms.
  • Outstanding communication and presentation abilities.
  • Capacity to articulate technical concepts in business-friendly language.
  • Familiarity with software development processes and design methodologies.

Desirable Qualifications:

  • Salesforce product certifications are advantageous.
  • Experience engaging with Enterprise-level clients.

Company Benefits:

  • Comprehensive training and development initiatives.
  • Access to executive thought leaders.
  • Clear advancement pathways and leadership development.
  • Regular coaching and mentorship opportunities.
  • Volunteer initiatives to contribute to the community.

Join Salesforce
Become part of our mission to drive Equality, inclusivity, and innovation. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and provide a variety of benefits to our employees.

Salesforce invites all individuals who align with our values and mission to join our team.

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At Salesforce, we are dedicated to enhancing the world through business. We are committed to promoting Equality through inclusive programs and initiatives. Discover more about our company benefits and values.

Join us and make a meaningful impact at Salesforce.