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Front Office Manager

3 months ago

Dedham, Massachusetts, United States Spire Hospitality Full time
The Holiday Inn Dedham is conveniently located less than a mile from the Dedham Corporate Center Commuter Rail. There is over 8000 Sq. ft. flex meeting space, heated indoor pool, with 200 guest rooms which include 8 Suites. We have an amazing team that is focused on the guest experience.

Job Overview:
Oversees all Front Office Operations to ensure profitability, control costs and quality standards required for total guest satisfaction.

Responsibilities and Duties:

  • Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
  • Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
  • Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
  • Implement and monitor all corporate/brand marketing programs.
  • Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
  • Assists in check in/check out of guests or any related guest service activity.
  • Perform other duties as requested. For example, special requests from guests.
  • Participates in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.

Specific Job Knowledge and Skills:


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.


  • Considerable knowledge of computer systems for registration, reservations and backup systems.
  • Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
  • Ability to read, write, speak and understand the English language to communicate with guests and employees.
  • Thorough organization and supervisory skills proficient in accomplishing the task.
  • Ability to develop subordinates to enhance advancement in the hotel and company.
  • Ability to analyze complex statistical data and make judgments accordingly.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Qualifications:

  • Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.
  • CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.
  • Minimum of two to five years of experience as Assistant and/or Director of Front Office Operations.
  • Additional language ability preferred.

Benefits:
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more